Health Center Operations Leader

Community Health Centers of the Central Coast; Santa Maria (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

Community Health Centers of the Central Coast seeks an experienced operations leader to manage day-to-day health center functions. You will guide patient flow, staffing, billing processes, and policy adherence while driving quality care and efficiency.

Strong supervision and Lean practice implementation are essential. The role requires a Bachelor’s degree in a related field and at least five years of management experience in community health settings, with proficiency in practice management and

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Administration, Public Health or related field.
• Minimum five (5) years of management experience in community health centers, public health or medical practice.

Responsibilities

• Actively participates in assigned Patient Care Team duties and activities.
• Evaluates and organizes health center operations to ensure the site is efficient and effective in patient flow and is financially viable.
• Responsible for hiring, training, and coaching staff, including in functions unique to the health center.
• Training includes, but is not limited to the practice management system, customer service expectations, payer sources, programs, and quality initiatives on a regular basis.
• Ensures health center team are following policies and procedures including Standard Work.
• Monitors health center operations and is responsible for following and enforcing clinic policies.
• Responsible for ensuring the management of patient schedules to maximize access and minimize errors and delays.
• Ensures patients receive quality and safe care by ensuring access and continuity.
• Monitors all functions of the patient check in/out process, including collections and deposits.
• Ensures these activities are completed daily.
• Ensures coordination of staff work schedules, and ensures adequate coverage of support staff functions when staff calls in sick, on vacation, etc.
• Directly supervises all support staff, including Receptionists and Medical Assistants. Reviews and approves timesheets per CHCCC policies and procedures.
• Evaluates all health center staff in patient centered health care and patient care team delivery model. Ensures health center and team are meeting JCAHO, HRSA, PCMH, HEDIS, UDS, CenCal, CHDP, and Lean guidelines and requirements.
• Monitors the patient flow in the front office or back office, and troubleshoots any problems and resolves any patient issues at the health center.
• Must be customer service focused and ensure staff is providing excellent patient experience, customer service, and ensure quality outcomes by not turning patients away.
• Must be available to cover the front desk and assist patients with billing statements, if necessary.
• Must be a Super User in the EPM and EHR, and proficient in Microsoft Office programs.
• Must champion and be able to implement basic Lean Practices (e.g. AIDET).
• Reviews intakes and fee tickets for special program utilization ... and MSO, and other required UDS guidelines.
• Ensures all billing reports are accurate and timely.
• Conducts and completes Performance Evaluations in a timely manner.
• Ensures competencies of all support staff by using skills competency forms developed for each position, if applicable.
• Assists, monitors, and conducts audits ... to ensure compliance with CHCCC policies, local, state, and or federal guidelines.
• Ensures the integrity and standardization of medical records, that they are retained, protected, retrieved, transferred, and disposed of according to CHCCC policies, local, state, and or federal guidelines.
• Works closely with Regional Operations Manager to ensure that clinic functions are in compliance with CHCCC expectations.
• Works closely with and may supervise the Clinical Services Supervisor, if applicable.
• Conducts monthly staff meeting to ensure all staff and providers are aware of any policy changes and communicates any changes in the organization.
• Responsible for scheduling emergency drills (e.g. fire, earthquake, active shooter, etc.)
• Adheres to the policies and procedures of CHCCC’s Emergency Plan.
• Maintains an efficient system for ordering forms, office, and medical supplies.
• Ability to work with high volume of patients, and internal/externals customers, and deal with frequent changes, delay or unexpected events.
• Demonstrates adherence to and observes all safety policies and procedures, inclusive of infection control rules and regulations.
• Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patients served (infants, pediatrics, adolescents, adults or geriatrics).
• Demonstrates knowledge of domestic violence, child and dependent abuse protocols.
• Demonstrates culturally sensitivity and competence with patients.
• Maintains and adheres to HIPAA, employee confidentiality, and privileged communications (patient, employee, and corporation).

Education

Bachelor’s Degree in Business Administration, Healthcare Administration, Public Health or related field

Tools

Microsoft Office

Job description

Community Health Centers of the Central Coast seeks an experienced operations leader to manage day-to-day health center functions. You will guide patient flow, staffing, billing processes, and policy adherence while driving quality care and efficiency.

Strong supervision and Lean practice implementation are essential. The role requires a Bachelor’s degree in a related field and at least five years of management experience in community health settings, with proficiency in practice management and