Health Center Assistant - Express

Providence Community Health; Providence (RI); On-site; USD 36,000 - 48,000; Full time

Job summary

Providence Community Health is seeking a Health Aide/Patient Services role to support care teams across age groups, from infants to seniors. You will take vital signs, assist with exams, and manage patient data while maintaining confidentiality.

You will also handle calls, scheduling, insurance verification, and clerical tasks, contributing to coordinated, patient-centered care within our Rhode Island clinics. BLS/CPR and completion of a medical assistant program are required.

Qualifications

• Required BLS/CPR certification.
• Experience across life cycle (infants to seniors).
• Clear diction and multilingual patient communication.
• Computer literacy; familiarity with PCN preferred.
• RI driver’s license if float duties apply.
• Ability to engage with diverse patient populations.

Responsibilities

• Take and record vital signs, perform point-of-care tests, prepare patients for exams and document procedures.
• Answer calls, schedule patients, verify identities, collect payments, and manage data.
• Insert patient materials and maintain care/compliance logs.
• Provide general clerical support and prepare data reports.
• Support Coordinated Care and patient-centered management with the health care team.
• Maintain patient confidentiality at all levels.
• Provide interpretation support for clinical staff.
• Understand immigration documentation for clinics as needed.
• Tasks may include other duties as assigned.

Skills

BLS/CPR

Life cycle care

Clear communication

Computer literacy

PCN familiarity

RI driver's license

Multicultural communication

Education

High school diploma

Medical assistant program with 180-hr internship

Tools

Physician Computer Network

Job description

Providence Community Health

Overview

Supports care team as assigned, in the capacity of Health Aide, Patient Services Representative, Health Information Assistant or general clerical support, working cooperatively with staff.

Duties & Responsibilities

• 1. Assist MDs/NPs/RNs caring for patients (infants, children, adolescents, adults and geriatric) including but not limited to taking/recording vital signs/height/weight/ operating EKG machine, completing point of care testing, developmental screenings preparing patients for examination, preparing work areas, complete refill requests and, documenting patient related procedures/tests in patients' charts.
• 2. Answer incoming telephone calls, schedule patients using automated appointment scheduling process, interview incoming patients verifying identity, maintain provider appointment schedules, verify financial/insurance information, collect payments for services, and recording required data.
• 3. Insert patient related material as required; maintain separate logs/records related to care and compliance.
• 4. Provide general clerical support throughout the organization as needed including filing, answering/rerouting calls, preparing data reports, compiling statistics.
• 5. Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC's patient care management plan. Effectively able to perform and communicate individual tasks within the role.
• 6. Maintain patient confidentiality at all levels of interaction.
• 7. Provide general interpretation support for all clinical staff.
• 8. Knowledge of immigration documentation may be required for some clinics (to include Passport immunizations, Immigration 693 forms, and Refugee I94 Card)
• 9. The above listing of duties is not meant to be all inclusive. However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.

Qualifications

• Basic Life Support/CPR certification required.
• Ability to perform responsibilities across life cycle (infants, children, adolescents, adults and geriatric) required.
• Clear diction and unhampered conversational skills for conversing with a multicultural, multiethnic and multilingual patient community is essential.
• Computer literacy required. Familiarity with Physician Computer Network preferred but not required.
• If float, reliable (on demand) transportation and current/active RI driver's license is essential.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education

• High school diploma (business course) or equivalent required.
• Completion of a medical assistant program, with 180-hr internship requirement for graduation, is essential.

PCHC is EOE/M/F/D/V/SO