Senior Health Center Assistant

Providence Community Health Centers; Providence (RI); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

Providence Community Health Centers seeks a Sr. Health Center Aide to lead the PSR/HA/HCA team and serve as the EMR super user. You will coordinate front desk duties and patient care activities to ensure smooth daily operations.

You will train new staff, update procedures, monitor competency, and assist providers with patient care, including vital signs, records, and referrals.

Qualificações

• High school diploma or equivalent and completion of a medical assistant program.
• 3+ years experience in PSR/HA/HCA roles with front desk and patient care.
• Bilingual in English and Spanish preferred.
• Strong training and mentoring experience preferred.

Responsabilidades

• Lead daily PSR/HA/HCA duties and front desk coordination.
• Oversee the orientation/training of new PSR's, HA's, HCA's and update procedures; EMR super user.
• Evaluate PSR, HA and HCA competency; mentor/train staff and conduct performance audits.
• Assist in maintaining/troubleshooting/coordinating repair of computer equipment and office devices.
• Assist providers in patient care, including vital signs, chart review, and referrals.

Conhecimentos

BLS/CPR

Leadership

Customer service

Interpersonal skills

Attention to detail

Multi-tasking

Bilingual English/Spanish

Written/reading in English & Spanish

Transportation access

Flexible schedule

Office software (Word/Outlook)

Excel basic

EMR software proficiency

Formação académica

High school diploma or equivalent

Medical assistant program

Ferramentas

EMR software

Microsoft Word

Microsoft Outlook

Descrição da oferta de emprego

Serves as a team leader to the PSR and HCA staff. This individual will perform a key role as the "super user" for the implementation and continued maintenance of the Electronic Health Record. The Sr. HCA will oversee the training of new employees on all aspects of their position and updating existing employees on new P&Ps, processes and programs. Functions in the daily role of a Patient Services Representative, Sr. Patient Services Representative, a Health Aide, Health Center Assistant, and/or general clerical support as needed

Duties & Responsibilities:

• The SR. HCA will coordinate: 1) the daily duties of theFront Desk Staff, ensuringtimely performance and accuracyand 2)monitor the PSR, HA and HCA workload andschedulesbreaks and lunches, insuring there is appropriate coverage at all times.
• The position will oversee the orientation/training of new PSR's, HA's, HCA's and update existing employees on new P&Ps, processes and programs. The position will function in the role as an EMR "super user."
• Responsible for evaluating PSR, HA and HCA competency and mentor/train in areas designated as needing improvement. The position will conduct periodic performance audits and annual competency skills assessments, monitoringemployee's competency and retrain staff when necessary.
• The Sr. HCA willassist in the maintaining/troubleshooting/coordinating repair ofcomputer equipment, as well asprinters, copy machines and fax machines.
• The Sr. HCA will assist providers in caring for patients, including but not limited to taking/recording vital signs/height/weight/ operating EKG machine, conducting lab tests and controls, preparing patients for examination, preparing work areas, applying simple dressings, chart review, recording patient information in patient chart, coordinating care after visit and assist with patient referrals and all other existing HCA duties.

Qualifications:

• Basic Life Support/CPR certification required.
• Previous demonstrated experience as trainer/mentor preferred. Leadership experience preferred. Interested in improving patient care and ability to embrace change.
• Demonstrated history of outstanding 'customer service' performance skills. Ability to utilize sound interpersonal skills when interacting with diverse patients and staff.
• Consistent attention to detail. Strong multi-tasking skills.
• Clear diction andconversational skills when communicating with a multicultural, multiethnic and multilingual patient community is essential.
• Ability to speak both English and Spanish fluently or second language requirement as determined by the Health Center preferred. Ability to read, comprehend and write in both languages, preferred.
• Access to reliable transportation.
• Ability to work a flexible schedule based on the clinic/operational needs.
• Coordinate with the center HCD and AHCD to open and close the clinic each day, as needed.
• Computer proficiency required. Proficiency in Microsoft office---Word and Outlook/emails. Ability to instruct/lead staff on how to access Outlook/emails and other basic computer task. Proficiency/will gain basic proficiency in Excel during the probationary period.
• Ability to gain proficiency in PCHC's Practice Management and EMR software and provide training.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education:

• High school diploma or equivalent, AND completion of a medical assistant program with at least 3 plus years work experience as a PSR/HA/HCA requiring both front desk and patient care of: infants, children, adolescents, adults (MED & OB/GYN). Experience with geriatric population helpful.