Health Center Assistant - Express

Providence Community Health Centers; Providence (RI); On-site; USD 36,000 - 52,000; Full time

Job summary

Providence Community Health Centers is seeking a Health Aide/Patient Services role to support care teams across clinics. Responsibilities include vital signs, basic testing, scheduling, patient intake, and clerical duties.

The position emphasizes patient confidentiality, effective communication in a diverse community, and collaboration with clinicians to ensure coordinated care.

Qualifications

• Requires Basic Life Support/CPR certification and ability to care for patients across all ages.
• Must be proficient with basic computer tasks and patient data entry.
• Strong communication skills for a multicultural patient population.
• RI driver’s license and reliable transportation if float assignments occur.
• Familiarity with medical office workflows and scheduling processes.

Responsibilities

• Assist clinicians with patient care tasks, vital signs, EKGs, and charting.
• Answer calls, schedule appointments, verify insurance information, and collect payments.
• Handle patient materials, logs, and coordinate care documentation.
• Provide general clerical support and prepare data reports.
• Support patient centered care goals and confidentiality compliance.
• Assist with interpretation support for clinical staff when needed.
• Maintain communications with diverse patient populations in a sensitive manner.
• Understand immigration documentation requirements for clinics when applicable.
• Duties are not limited to listed tasks and may include other related responsibilities.

Skills

Basic Life Support/CPR

Life cycle care

Clear communication

Computer literacy

Driver's license

Cultural sensitivity

Education

High school diploma

Medical assistant program with 180-hr internship

Tools

PCN software

Job description

Overview: Supports care team as assigned, in the capacity of Health Aide, Patient Services Representative, Health Information Assistant or general clerical support, working cooperatively with staff.

Duties & Responsibilities

1. Assist MDs/NPs/RNs caring for patients (infants, children, adolescents, adults and geriatric) including but not limited to taking/recording vital signs/height/weight/ operating EKG machine, completing point of care testing, developmental screenings preparing patients for examination, preparing work areas, complete refill requests and, documenting patient related procedures/tests in patients' charts.

2. Answer incoming telephone calls, schedule patients using automated appointment scheduling process, interview incoming patients verifying identity, maintain provider appointment schedules, verify financial/insurance information, collect payments for services, and recording required data.

3. Insert patient related material as required; maintain separate logs/records related to care and compliance.

4. Provide general clerical support throughout the organization as needed including filing, answering/rerouting calls, preparing data reports, compiling statistics.

5. Coordinated Care/Patient Centered Medical Care Management: Works with all members of the Health Care Team towards achieving coordinated patient centered care. Demonstrates knowledge of the goals and objectives of PCHC’s patient care management plan. Effectively able to perform and communicate individual tasks within the role.

6. Maintain patient confidentiality at all levels of interaction.

7. Provide general interpretation support for all clinical staff.

8. Knowledge of immigration documentation may be required for some clinics (to include Passport immunizations, Immigration 693 forms, and Refugee I94 Card)

9. The above listing of duties is not meant to be all inclusive. However, the Employer will not ask any Employee to routinely perform a task unrelated to the above-mentioned duties.

Qualifications

• Basic Life Support/CPR certification required.
• Ability to perform responsibilities across life cycle (infants, children, adolescents, adults and geriatric) required.
• Clear diction and unhampered conversational skills for conversing with a multicultural, multiethnic and multilingual patient community is essential.
• Computer literacy required. Familiarity with Physician Computer Network preferred but not required.
• If float, reliable (on demand) transportation and current/active RI driver's license is essential.
• Ability to communicate with people of various diverse backgrounds in a sensitive and compassionate way.

Education

• High school diploma (business course) or equivalent required.
• Completion of a medical assistant program, with 180-hr internship requirement for graduation, is essential.