Benefits & Enrollment Support Specialist (Hybrid)

TEKsystems; El Paso (TX); Hybrid; USD 20,000 - 29,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long‑term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in El Paso, TX is seeking a contract Benefits Clerk to handle 30-40 inbound calls daily, providing information on benefits and group insurance programs. You will examine data, identify needs for changes in design and procedures, and record employee enrollment in benefits.

You’ll explain complex program aspects to employees and dependents, drawing on NICE Benefits knowledge and call center experience. This is a hybrid El Paso role with comprehensive benefits.

Qualifications

• 1 year customer service experience required.
• NICE Benefits knowledge is helpful.
• Call center training or experience is a plus.

Responsibilities

• Take 30-40 inbound calls daily and provide information on benefits and group insurance programs.
• Examine, assess, and combine data to explain program design changes and administrative procedures.
• Record employee enrollment in benefits and explain complex aspects to employees and dependents.
• Apply knowledge of benefit programs and company policies to support employees during enrollment and inquiries.

Skills

Customer service

Customer support

Call center

Benefit plan

Open enrollment

Insurance plan

Job description

TEKsystems in El Paso, TX is seeking a contract Benefits Clerk to handle 30-40 inbound calls daily, providing information on benefits and group insurance programs. You will examine data, identify needs for changes in design and procedures, and record employee enrollment in benefits.

You’ll explain complex program aspects to employees and dependents, drawing on NICE Benefits knowledge and call center experience. This is a hybrid El Paso role with comprehensive benefits.