Health & Benefits Client Success Manager

Paychex; Irving (TX); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical coverage

401(k) with employer match

Tuition reimbursement

Paid time off

Company holidays

Work-life balance programs

Job summary

Paychex in Irving, TX seeks a customer service professional to provide service for multiple Paychex products, building relationships and resolving claims per Paychex policies. The role emphasizes proactive education, client communication, and cross-functional collaboration.

The position requires a Bachelor's degree preferred, 2 years of health & benefits experience, and eligibility to obtain state license(s) within 90 days.

Qualifications

• Bachelor's Degree preferred
• 2 years health & benefits experience preferred
• Eligible for state insurance licensing; obtain license within 90 days of start date; Paychex Insurance Agency covers up to two licensing exam attempts

Responsibilities

• Cultivates strong relationships with key clients and partners to deliver advanced service
• Consults with clients to identify opportunities to enhance service experience
• Maintains advanced knowledge of multiple Paychex products and industry practices
• Identifies opportunities for large-scale process improvements
• Mentors less experienced teammates
• Documents interactions to drive service improvements

Skills

Customer service

Relationship management

Communication

Education

Bachelor's degree

Tools

HRIS

Salesforce

Flex

Core Advanced

ORS

Job description

Paychex in Irving, TX seeks a customer service professional to provide service for multiple Paychex products, building relationships and resolving claims per Paychex policies. The role emphasizes proactive education, client communication, and cross-functional collaboration.

The position requires a Bachelor's degree preferred, 2 years of health & benefits experience, and eligibility to obtain state license(s) within 90 days.