Health and Wellness Front Office Associate - Concierge Medicine

LifeSpan Medicine; Santa Monica (CA); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

LifeSpan Medicine in Santa Monica, CA is hiring a Front Office Associate. This full-time role emphasizes patient-first service, strong organization, and proactive communication to support day-to-day operations.

You will handle front-desk tasks, triage calls, and manage documents while maintaining strict confidentiality. The ideal candidate demonstrates reliability, multitasking ability, and a positive attitude in a fast-paced medical office.

Qualifications

• Bachelor’s degree preferred
• Minimum of 2 years administrative office experience
• Minimum of 2 years customer service experience
• Medical experience not required but preferred
• Professionalism and maturity in speech and demeanor is required
• Highly organized with a dedication to follow through and an ability to proactively anticipate needs
• Demonstrated written and oral communication skills, and excellent interpersonal skills
• Excellent computer and typing skills
• Must be a team player and also capable of working independently
• Ability to thrive in a fast-paced, detail-oriented, high expectation environment
• Available to work as needed based on our clients schedule
• Must be reliable and punctual, responsive and productive

Responsabilités

• Answer and triage phone calls
• Confirming prescriptions, records, documents and other items needed for client care
• Proofreading documents and reports when needed
• Completing paperwork, reports and other items needed for day to day operations
• Answering client/team member questions and following up on requests
• Reporting, reconciliations and projects based on operational needs
• Administrative work as assigned
• Creation and maintenance of spreadsheets, forms and checklist for personal use
• Document management
• Special projects: short term and ongoing
• Other duties as assigned
• Ensure client has the best experience possible from beginning to end, great follow up from their visits and get everything they need

Connaissances

Customer service

Organization

Communication skills

Typing skills

MS Office

Team player

Independent work

Reliability

Formation

Bachelor's degree preferred

Associates or equivalent

Outils

MS Office

Description du poste

This is an amazing opportunity to join our exclusive facility. We need a like-minded and customer service oriented individual who is committed to upholding the high standards we provide for all our clients.

This is a full time position for a Front Office Associate.

We're looking for a professional with a positive attitude. Common sense, initiative and a willingness to take action are necessary in order to complete the tasks and duties for our office. You will work with a wide variety of clientele -- the ideal candidate will be comfortable multi-tasking, have good communication skills and contribute a helpful and positive attitude to our work environment. Strong work ethic and a high regard for patient confidentiality are a must.

You must be highly accountable, have great follow up, organization and communication.

Front Office Duties

• Answer and triage phone calls
• Confirming prescriptions, records, documents and other items needed for client care
• Proofreading documents and reports when needed
• Completing paperwork, reports and other items needed for day to day operations
• Answering client/team member questions and following up on requests
• Reporting, reconciliations and projects based on operational needs
• Administrative work as assigned
• Creation and maintenance of spreadsheets, forms and checklist for personal use
• Document management
• Special projects: short term and on going
• Other duties as assigned
• Ensure client has the best experience possible from beginning to end, great follow up from their visits and get everything they need

Qualifications

• Bachelor’s degree preferred, but will consider Associates or other schooling equivalent experience.
• Minimum of 2 years administrative office experience
• Minimum of 2 years customer service experience
• Medical experience not required but preferred
• Professionalism and maturity in speech and demeanor is required
• Highly organized with a dedication to follow through and an ability to proactively anticipate needs
• Demonstrated written and oral communication skills, and excellent interpersonal skills
• Excellent computer and typing skills
• Must be a team player and also capable of working independently
• Ability to thrive in a fast-paced, detail-oriented, high expectation environment
• Available to work as needed based on our clients schedule
• Must be reliable and punctual, responsive and productive