Health Account Solutions Plan Manager & Client Advocate

Voya Financial, Inc.; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Voya Financial, Inc. is seeking a Health Account Solutions Plan Manager to oversee operational relationships for employer clients and benefit programs, including HSAs, FSAs, HRAs, and COBRA.

The role emphasizes accurate administration, issue resolution, and client satisfaction while coordinating with multiple internal teams and external partners. The position offers remote work with occasional travel, requiring collaboration with operations, claims, eligibility, and finance teams to deliver

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience.
• 3+ years of experience in employee benefits, insurance operations, client service.
• Strong customer service, communication, and problem solving skills.
• Demonstrated ability to manage multiple priorities in fast-paced environment.
• CDHP and/or COBRA experience preferred.

Responsibilities

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners.
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight.
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations.
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences.
• Monitor operational performance and ensure timely completion of client requests.
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries.
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements.
• Represent the voice of the client during operational discussions and process improvement initiatives.
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience.
• Partner with operational leaders to streamline processes and eliminate recurring pain points.
• Contribute to development and enhancement of client-facing tools, reporting, and service models.
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency.
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members.
• Contribute to standard operating procedures, training materials, and knowledge documentation.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree

Job description

Voya Financial, Inc. is seeking a Health Account Solutions Plan Manager to oversee operational relationships for employer clients and benefit programs, including HSAs, FSAs, HRAs, and COBRA.

The role emphasizes accurate administration, issue resolution, and client satisfaction while coordinating with multiple internal teams and external partners. The position offers remote work with occasional travel, requiring collaboration with operations, claims, eligibility, and finance teams to deliver