Remote Health Account Plan Manager

Voya Financial, Inc.; Minneapolis (MN); On-site; USD 56,000 - 70,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings plan

Retirement plan

Tuition reimbursement

Paid time off

Volunteer time

Job summary

Voya Financial, Inc. is seeking a Health Account Solutions Plan Manager to act as the primary operational contact for employer groups, brokers, and strategic partners, ensuring accurate administration of HSAs, FSAs, HRAs, and related consumer-directed health products.

Remote work from home is allowed with occasional travel. The role emphasizes client advocacy, issue resolution, and collaboration with Operations, Finance, Compliance, Technology, and Vendor Management to enhance client

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience.
• 3+ years of experience in employee benefits, insurance operations, client service.
• Strong customer service, communication, and problem solving skills.
• Demonstrated ability to manage multiple priorities in fast-paced environment.
• CDHP and/or COBRA experience preferred.

Responsibilities

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners.
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight.
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations.
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences.
• Monitor operational performance and ensure timely completion of client requests.
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries.
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements.
• Represent the voice of the client during operational discussions and process improvement initiatives.
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience.
• Partner with operational leaders to streamline processes and eliminate recurring pain points.
• Contribute to development and enhancement of client-facing tools, reporting, and service models.
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency.
• Participate in client meetings and renewal discussions as needed.
• Support onboarding and mentoring of new team members.
• Contribute to standard operating procedures, training materials, and knowledge documentation.

Skills

Customer service

Communication

Problem solving

Multitasking

CDHP experience

COBRA experience

Education

Bachelor's degree in Business, Healthcare Administration, or equivalent work experience

Job description

Voya Financial, Inc. is seeking a Health Account Solutions Plan Manager to act as the primary operational contact for employer groups, brokers, and strategic partners, ensuring accurate administration of HSAs, FSAs, HRAs, and related consumer-directed health products.

Remote work from home is allowed with occasional travel. The role emphasizes client advocacy, issue resolution, and collaboration with Operations, Finance, Compliance, Technology, and Vendor Management to enhance client