Plan Manager - Health Account Solutions

Voya Financial, Inc.; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Voya Financial, Inc. is seeking a Health Account Solutions Plan Manager to oversee operational relationships for employer clients and benefit programs, including HSAs, FSAs, HRAs, and COBRA.

The role emphasizes accurate administration, issue resolution, and client satisfaction while coordinating with multiple internal teams and external partners. The position offers remote work with occasional travel, requiring collaboration with operations, claims, eligibility, and finance teams to deliver

Qualifications

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience.
• 3+ years of experience in employee benefits, insurance operations, client service.
• Strong customer service, communication, and problem solving skills.
• Demonstrated ability to manage multiple priorities in fast-paced environment.
• CDHP and/or COBRA experience preferred.

Responsibilities

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners.
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight.
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations.
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences.
• Monitor operational performance and ensure timely completion of client requests.
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries.
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements.
• Represent the voice of the client during operational discussions and process improvement initiatives.
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience.
• Partner with operational leaders to streamline processes and eliminate recurring pain points.
• Contribute to development and enhancement of client-facing tools, reporting, and service models.
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency.
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members.
• Contribute to standard operating procedures, training materials, and knowledge documentation.

Skills

Customer service

Communication

Problem solving

Education

Bachelor's degree

Job description

*****Together we fight for everyone’s opportunity for a better financial future.*****We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough ... we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today.Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision.****Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage –**** ****Apply Now******Get to Know the Opportunity:**The Health Account Solutions (HAS) Plan Manager serves as the primary operational relationship manager for assigned employer clients and benefit programs, including Health Savings Accounts (HSAs), Flexible Spending Accounts (FSAs), Health Reimbursement Arrangements (HRAs), Commuter Benefits, Lifestyle Spending Accounts (LSAs), COBRA, Direct Bill, and related consumer-directed health products.This role is responsible for ensuring accurate administration of client programs, driving operational excellence, resolving service issues, coordinating cross-functional support, and enhancing client satisfaction and retention. The Plan Manager acts as a trusted advisor and advocate for clients while serving as the liaison between clients and internal operational teams.Please Note:*This position allows remote work from home but will require occasional travel.***The Contributions You'll Make:*** Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners.* Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight.* Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations* Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences.* Monitor operational performance and ensure timely completion of client requests.* Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries.* Facilitate implementation of plan changes, product enhancements, and regulatory requirements.* Represent the voice of the client during operational discussions and process improvement initiatives.* Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience.* Partner with operational leaders to streamline processes and eliminate recurring pain points.* Contribute to development and enhancement of client-facing tools, reporting, and service models.* Support strategic initiatives designed to improve scalability, quality, and operational efficiency.* Participate in client meetings and renewal discussions as needed* Support onboarding and mentoring of new team members.* Contribute to standard operating procedures, training materials, and knowledge documentation.* Perform other duties as assigned**Minimum Knowledge and Experience:*** Bachelor's degree in Business, Healthcare Administration, or equivalent work experience* 3+ years of experience in employee benefits, insurance operations, client service* Strong customer service, communication, and problem solving skills* Demonstrated ability to manage multiple priorities in fast-paced environment* Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred