Head Teller Leader: Cash Management & Member Experience

SIU CREDIT UNION; Massac City (IL); On-site; USD 48,000 - 62,000; Full time

Job summary

SIU Credit Union is seeking a Universal Head Teller to lead the teller line and ensure excellent member service. This role oversees cash management, compliance, and daily branch operations, coordinating front-line staff and serving as a branch representative.

The Head Teller will supervise tellers, enhance security procedures, and drive accurate cash handling while cross-selling products to members. A stable, customer-focused environment is provided.

Qualifications

• High school diploma or equivalent.
• Six months cashier/money handling experience required.
• Proficient with standard office equipment and PC software.
• Excellent written and verbal communication skills.
• Must be bondable.
• Strong decision-making skills with the ability to exercise sound administrative judgment.

Responsibilities

• Coordinate scheduling and duties for tellers.
• Lead and set an example for other tellers.
• Handle and document employee performance issues and complete performance evaluations.
• Maintain employee confidentiality and relay information to the proper team members.
• Supervise the wire transfer process.
• Maintain accountability for all branch cash, including the vault, ATM, and recyclers.
• Balance miscellaneous sales items and remit reports and payments to vendors.
• Manage all cash supplies by ordering, receiving, verifying, and disbursing cash to tellers.
• Process all member transactions in person, via mail, and ATM deposits.
• Assist members with opening accounts, account maintenance and basic questions.
• Assist with basic bookkeeping and card services tasks.
• Handle direct deposits, stop payments, and check copies.
• Cross-sell current credit union products and introduce new ones.
• Maintain all necessary records in accordance with regulations.
• Responsible for compliance with all regulations, policies, and procedures in the teller area.
• Ensure a high level of security and that all tellers follow security procedures.

Skills

Cash handling

Communication

Decision-making

Bondable

Adaptability

Education

High school diploma or equivalent

Tools

Office equipment usage

PC software

Job description

SIU Credit Union is seeking a Universal Head Teller to lead the teller line and ensure excellent member service. This role oversees cash management, compliance, and daily branch operations, coordinating front-line staff and serving as a branch representative.

The Head Teller will supervise tellers, enhance security procedures, and drive accurate cash handling while cross-selling products to members. A stable, customer-focused environment is provided.