Head Teller & Branch Operations Lead

ADP, Inc.; Gadsden (AL); On-site; USD 68,136,000 - 73,784,000; Full time

Job summary

ADP, Inc. is seeking a Head Teller in Gadsden, AL to supervise tellers and ensure smooth teller operations. The role focuses on deposits, withdrawals, and exemplary customer service while maintaining accuracy and security of cash handling.

The Head Teller will oversee staff, train team members, and coordinate with the Office Manager on evaluations and performance. Strong math, integrity, and calmness under pressure are essential.

Qualifications

• High school diploma or equivalent required.
• Two years’ experience as a bank teller preferred.
• Must be able to complete 12 to 18 months of on-the-job training.

Responsibilities

• Supervise and coordinate tellers to manage deposits, withdrawals, and transactions.
• Ensure accurate records and customer service in the teller line.
• Monitor and train staff; conduct performance evaluations with Office Manager.
• Resolve discrepancies and report shortages per bank policies.

Skills

Customer service

Friendliness

Math skills

Integrity

Calm under pressure

Education

High school diploma or equivalent

Job description

ADP, Inc. is seeking a Head Teller in Gadsden, AL to supervise tellers and ensure smooth teller operations. The role focuses on deposits, withdrawals, and exemplary customer service while maintaining accuracy and security of cash handling.

The Head Teller will oversee staff, train team members, and coordinate with the Office Manager on evaluations and performance. Strong math, integrity, and calmness under pressure are essential.