Assistant Head Teller & Customer Service Lead

ADP, Inc.; Hammond (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

ADP, Inc. is seeking an Assistant Head Teller in Hammond, IN. The ideal candidate will have a high school diploma or GED and at least 12 months of retail banking supervisory experience. The role involves leading Teller staff, ensuring accurate transactions and exceptional customer service.

The position offers competitive pay and benefits with opportunities for advancement within a rapidly expanding community bank.

Qualifications

• High School Diploma or GED required.
• 12 months of retail banking supervisory experience preferred.

Responsibilities

• Implements policies, procedures and systems for cashiering operations and security.
• Assist Head Teller with coordinating, directing and evaluating Teller staff.
• Answer Teller questions, handle complex transactions and oversee balancing.
• Ensure smooth Teller line flow, optimal window coverage and staff supervision.
• Oversee provision of full banking services to customers and prospects.
• Provide prompt, professional customer service and handle difficult situations.
• May act as Teller and cross-sell Bank services.
• Keep Head Teller and Branch Management informed of area activities.

Skills

Retail banking supervision

Education

High School Diploma/GED

Job description

ADP, Inc. is seeking an Assistant Head Teller in Hammond, IN. The ideal candidate will have a high school diploma or GED and at least 12 months of retail banking supervisory experience. The role involves leading Teller staff, ensuring accurate transactions and exceptional customer service.

The position offers competitive pay and benefits with opportunities for advancement within a rapidly expanding community bank.