Head Teller

Dime Bank; Norwich (CT); Presencial; USD 30.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement

Incentive Compensation

Paid time off

Descripción de la vacante

Dime Bank’s Norwich branch seeks a Head Teller to ensure high-quality customer service, supervise tellers, and process transactions in strict compliance with bank policies.

You will mentor staff, promote bank products, meet sales goals, and participate in community activities while maintaining accurate cash handling and end-of-day balancing.

Formación

• Requires at least a high school diploma or its equivalent.
• 1–2 years of job-related experience.
• Adhere to bank training policies and requirements.
• Excellent customer service with relationship-building and referrals.

Responsabilidades

• Supervises Tellers and supports HR-related activities with Branch Manager.
• Processes customer transactions accurately per bank procedures.
• Mentors Tellers and provides on-the-job training.
• Promotes and refers bank products based on customers’ needs.
• Meets sales, referrals and service goals and coaches for branch goals.
• Balances currency, coin and checks in cash drawer and at shift end.
• Assists Tellers in locating cash discrepancies and maintains cash controls.
• Completes end-of-day balancing and reports; represents Dime Bank professionally.

Conocimientos

Mathematics aptitude

Customer service

Cash handling

Communication

Team collaboration

Initiative

Educación

High School Diploma or equivalent

Descripción del empleo

Head Teller

Corporate Full Time Norwich, CT, US

Department

Branch

Reports To

Branch Manager

Position Summary

The primary purpose of this position is to ensure all Tellers provide consistent, high quality customer service, including needs identification and cross‑selling/referrals, while accurately and effectually processing financial transactions in strict accordance with bank’s policies.

• Supervises Tellers – handles HR‑related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and/or Branch Manager
• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on‑the‑job training for new Tellers
• Employs sound judgment in decision‑making and coaching activities
• Monitors Tellers to ensure compliance with bank procedures and policies
• Assists Tellers in locating cash discrepancies
• Explains, promotes, refers, and/or sells products and services based on customers’ needs, i.e., traveler checks, money orders, cashier checks
• Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
• Resolves routine customer service concerns and/or notifies the appropriate authority to do so
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank’s operating system(s)
• Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift’s end (in strict accordance with bank’s guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Rents safe deposit boxes and opens new accounts
• Performs other assigned duties essential to the operation of the branch
• Occasionally “fills in” for other branches at the request of management
• Completes end of day branch balancing and reports
• Actively participates in community service and consistently represents Dime Bank in a professional manner.

Knowledge, Skills, Requirements

Requires at least a high school diploma or its equivalent, one or two years of job‑related experience, and an adherence to the bank’s training policies and requirements.

• Aptitude for mathematics
• Able to strictly follow instructions, policies, procedures, regulations, and confidential protocol
• Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Excellent customer service, including customer relationship building and product and services referral skills
• Competent keyboard skills and familiarity with computers
• Organizational skills, i.e., maintain an organized and efficient workspace
• Initiative
• Ability to work closely and harmoniously with others in a busy environment

Physical Demands and Condition Requirements

• General office environment
• Standing for extended periods of time
• Ability to lift bags of coin

Equipment Used

• Computer
• Coin machine
• Bill counter

ADA

The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

Salary & Benefits

• Health Insurance
• Retirement
• Incentive Compensation
• Paid time off
• Salary Range: $21.58 - $33.59, Non-Exempt role

Salary Range: $21.58 - $33.59, Non-Exempt role