Universal Banker I (Part-time 30 hours)

Dime Bank; Connecticut; Hybrid; USD 22,000 - 30,000; Part time

Job summary

Dime Bank in Uncasville, CT seeks a Universal Banker I (Part-time 30 hours) to deliver exceptional customer service and process routine transactions. You will help grow customer relationships and promote bank products with accuracy and compliance.

The role supports retail operations, cross-sells services, and participates in community activities while maintaining a professional branch presence.

Qualifications

• High school diploma or GED required.
• 2+ years of retail experience including sales and cash handling.
• Knowledge of financial products and services; NMLS registration if applicable.

Responsibilities

• Process customer transactions accurately following bank procedures.
• Promote, sell, and cross-sell products based on customer needs.
• Build and maintain customer relationships to support branch goals.
• Assist customers with service inquiries and account openings/closes.
• Ensure compliance with regulations and bank policies.
• Occasionally support other branches and participate in community activities.

Skills

Customer service excellence

Sales and cross-selling

Interpersonal communication

Cash handling

Banking product knowledge

Education

High school diploma or GED

Tools

NMLS registration

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Universal Banker I (Part-time 30 hours)

Part Time Uncasville, CT, US

Position Summary: As a member of the Retail Banking team, the Universal Banker I, is typically an entry level UB role that will be responsible for ensuring customer satisfaction by providing outstanding service and creating a positive overall experience for every customer.Develops and enhances customer relationshipsto contribute to the branch, and Bank, success both independently and byworking with supervisor platform staff. Processes routine transactionsaccurately and efficiently, resolves customer service issues, and pro-activelyturns service opportunities into sales events. Ensures compliance in strictaccordance with federal and state regulations, and bank policies andprocedures. Refers customers to appropriate business partners for residentialand consumer loans, investment and insurance products, and commercial businessneeds.Participates in business callsand community activities to develop new business relationships and toretain/expand existing relationships.

Functions:

• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions.UB I, while proficient in both platform and teller functions, may spend a majority of their time supporting teller functions.
• Responsible for the achievement of operational (as provided by the VP Retail Operations Manager) and revenue (as provided by the VP Retail Sales Manager) benchmarks.
• Explains, promotes, sells, and/or cross-sells products and services based on customers’ needs and meets or exceeds defined individual sales, referral, and service goals
• Retains/acquires business (Retail and Commercial) relationships through participation in active calling of existing customers and prospects (primarily internal sales efforts).Refers customers to business partner expert for mortgages and loans, financial services and commercial business needs
• Serves as a primary contact for customers; accurately performs routine account transactions; opens and closes accounts; and assists customers in service inquiries
• Employs problem-solving skills and sound judgment and recommends appropriate solutions to resolve customer problems, concerns, requests
• Meets branch operations and security requirements in the opening and/or closing of the branch on a rotating basis and in the balancing of the cash vaults and ATMs.Adheres to compliance procedures and operational risk controls in accordance with any and all applicable regulatory requirements, standards, and bank policy
• If determined as appropriate by supervisor, Comply with SAFE Act requirements and Obtain/maintain a unique NMLS number
• Performs other assigned duties essential to the operation of the branch
• Occasionally fills in for other branches at the request of management
• Actively participates in community service and consistently represents Dime Bank in a professional manner

Knowledge, Skills, Requirements:

• Requires a high school diploma orGED.
• Strong knowledge of financialproducts and services, banking regulations, and if determined as appropriate bysupervisor, National Mortgage Licensing System (NMLS) registration under theterms of the SAFE Act.The NMLSrequired registration process includes a satisfactory background and creditcheck.
• Two or more years of experience in a retail environment, including sales and cash handling
• Adherence to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
• Effective selling, cross-selling, referral skills
• Exceptional customer service, and strong interpersonal and customer relationship building skills
• Excellent verbal and written communication skills, and a demonstrated ability to interact well with all levels of personnel
• Strong problem-solving and negotiation skills
• Ability to prioritize, handle multiple tasks, and work independently

Physical Demands and Condition Requirements:

• General office environment
• Standing for extended periods of time
• Ability to lift bags of coin

Equipment Used:

• Computer
• Coin machine
• Bill counter
• Check imaging hardware

ADA: The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.