Front Office Operations Lead – Guest Experience

Hyatt Taleo; Honolulu (HI); On-site; USD 64,000 - 81,000; Full time

Benefits offered by this job

Tuition, Fitness, and Wellbeing Reimb.

Cell Phone and Dry-Cleaning Reimb.

Discounted Parking

Medical, Dental, Vision, FSA, Life & D

Roth IRA and 401(K) after eligibility

Discounted Stock Purchase Options

Paid Sick, Vacation, Holiday & 3 extra

Paid Family Bonding Time & Adoption助

Free and discounted room nights world‑

Employee Assistance Program

PerkSpot discounts

Job summary

Hyatt Regency Waikiki Beach Resort and Spa seeks an Assistant Operations Manager – Front Office to oversee the Front Office and PBX. You will train staff, schedule shifts, and drive guest satisfaction while embodying Hyatt’s values.

The role requires strong attention to detail and the ability to interact across departments and with guests, ensuring exceptional service and a positive work environment.

Qualifications

• Refined verbal and written communication skills.
• Progressive hotel Rooms Management experience
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word, Excel, Opera, Kronos, Saflok and Zingle
• Must have excellent organizational, interpersonal and administrative skills
• Previous experience with Collective Bargaining Agreements
• Hotel/Hospitality degree an asset
• A true desire to satisfy the needs of others in a fast-paced environment.
• Service oriented style with professional presentations skills

Responsibilities

• Oversee Front Office and PBX operations.
• Assist with training, staff development and scheduling.
• Promote guest satisfaction and engage colleagues across departments.
• Interact effectively with guests and team members to uphold Hyatt values.

Skills

Verbal and written communication

Rooms management experience

High energy / entrepreneurial spirit

Leadership / staff motivation

Customer service excellence

Microsoft Word / Excel proficiency

Opera / Kronos / Saflok / Zingle

Organizational and administrative

Labor relations knowledge

Presentation skills

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Excel

Opera

Kronos

Saflok

Zingle

Job description

Hyatt Regency Waikiki Beach Resort and Spa seeks an Assistant Operations Manager – Front Office to oversee the Front Office and PBX. You will train staff, schedule shifts, and drive guest satisfaction while embodying Hyatt’s values.

The role requires strong attention to detail and the ability to interact across departments and with guests, ensuring exceptional service and a positive work environment.