Head Service Manager – Heavy-Duty Truck Ops

Nwesales; Hermiston (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K plan

OEM training

Life & AFLAC insurance

Job summary

NWesales in Hermiston, Oregon seeks a Service Manager to lead the heavy-duty truck and trailer service department. This full-time role runs Monday–Friday, 8am–5pm, with a competitive salary plus commission depending on experience, plus a comprehensive benefits package.

Responsibilities include forecasting department goals, hiring and developing staff, managing the annual budget, maintaining service records, and ensuring customer satisfaction through high-quality repairs and timely communication.

Qualifications

• Management experience in a service department or workshop.
• Ability to forecast goals and set targets.
• Experience hiring, training, and supervising technicians.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by management and the factory.
• Directs and schedules activities of all department employees.
• Establishes and maintains relationships with customers to encourage repeat business.

Skills

Leadership

Budgeting

Forecasting

Staff management

Job description

NWesales in Hermiston, Oregon seeks a Service Manager to lead the heavy-duty truck and trailer service department. This full-time role runs Monday–Friday, 8am–5pm, with a competitive salary plus commission depending on experience, plus a comprehensive benefits package.

Responsibilities include forecasting department goals, hiring and developing staff, managing the annual budget, maintaining service records, and ensuring customer satisfaction through high-quality repairs and timely communication.