Head of Workplace Experience & Hospitality

4xi360; Puerto Rico; Sur place; USD 90 000 - 140 000; Plein temps

Résumé du poste

4xi Global is seeking a Workplace Experience Lead to design and steward end-to-end HX across client sites. You will blend hospitality, operations, and employee engagement to create vibrant, people-centric environments.

This role partners with facilities, security, HR, IT, and vendors to deliver seamless service, manage programs, events, and budgets, and drive continuous improvement while reflecting client culture and brand values.

Qualifications

• Bachelor’s degree in Hospitality, Business, Communications, Facilities Management, or related field.
• Minimum 5+ years in workplace experience, hospitality, operations management, corporate services, or guest experience leadership.
• Experience working in premium or Class A environments, corporate campuses, or service-oriented multi-stakeholder settings.
• Strong understanding of workplace operations, hospitality service models, and employee engagement strategies.
• Financial acumen, including budgeting, cost management, and vendor oversight.

Responsabilités

• Lead the development and delivery of workplace experience programs including reception, amenities, food and beverage, events, concierge services, and workplace hospitality.
• Act as the on-site ambassador for the employee and visitor experience, reflecting client culture, brand, and service values.
• Oversee day-to-day workplace operations including front-of-house services, meeting rooms, visitor management, and community engagement.
• Partner with facilities, security, HR, IT, and vendor teams to ensure seamless, integrated service delivery.
• Conduct regular site walk-throughs to evaluate service standards, operational performance, and experience quality.
• Develop programming that builds community—wellness initiatives, social events, and employee engagement experiences.
• Gather and interpret employee and visitor feedback to identify gaps and opportunities for continuous improvement.
• Manage workplace experience budgets, reporting, and service performance metrics.
• Support the transition of new spaces, renovations, or workplace refresh initiatives in collaboration with design and facilities teams.
• Contribute insights, best practices, and innovations to 4xi’s broader advisory work and the 4xi360 Resource Center.

Connaissances

Operations management

Hospitality mindset

Budgeting

Vendor oversight

Employee engagement

Project management

Communication

Relationship building

Formation

Bachelor's degree in Hospitality

Bachelor's degree in Business

Bachelor's degree in Communications

Facilities Management

Outils

Visitor management systems

Room booking systems

FM tools

Communication platforms

Feedback systems

Description du poste

4xi Global is seeking a Workplace Experience Lead to design and steward end-to-end HX across client sites. You will blend hospitality, operations, and employee engagement to create vibrant, people-centric environments.

This role partners with facilities, security, HR, IT, and vendors to deliver seamless service, manage programs, events, and budgets, and drive continuous improvement while reflecting client culture and brand values.