Senior Consultant, Hospitality Operations

4xi360; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

4xi Global seeks a Senior Consultant, Hospitality Operations to lead advisory projects across hospitality, foodservice, and workplace experience. You will manage engagements from discovery to delivery, mentor junior team members, and contribute to thought leadership and global growth.

You bring 7–10 years of hospitality leadership or consulting experience, a Bachelor’s in a related field, and strong skills in analytics, problem solving, and executive communication. Travel is required.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, Hotel/Restaurant Management, or related field.
• 7–10 years of hospitality leadership, consulting, or multi-unit operations.
• Experience with high-end hospitality, contract foodservice, workplace experience, or full-service restaurant management.

Responsibilities

• Lead advisory projects from discovery to delivery.
• Deliver expert analysis and drive transformation across HX-focused environments.
• Mentor junior team members and contribute to thought leadership.
• Manage multiple engagements in a fast-paced, global setting.

Skills

Research

Analytics

Problem-solving

Storytelling

Executive communication

Stakeholder management

Education

Bachelor’s degree in Hospitality Management

Master’s degree preferred

Tools

MS Office

Project management tools

Industry technology platforms

Job description

Senior Consultant, Hospitality Operations

The Senior Consultant, Hospitality at 4xi Global is a strategic, client-facing role responsible for leading advisory projects, delivering expert analysis, and driving transformation across hospitality, foodservice, workplace experience, and service-focused environments. This role combines deep industry knowledge with consulting discipline, helping clients elevate the Human Experience (HX) through improved operations, service design, brand alignment, and strategic innovation. As a senior member of the consulting team, you will manage engagements from discovery through delivery, mentor junior team members, and contribute to 4xi’s thought leadership and global growth.

Education & Professional Background

Bachelor’s degree in Hospitality Management, Business Administration, Hotel/Restaurant Management, or a related field (Master’s preferred).

Minimum 7–10 years of experience in hospitality leadership, consulting, or multi-unit operations.

Proven experience in high-end hospitality, contract foodservice, workplace experience, or full-service restaurant management.

Background working with Class A properties, large-scale foodservice environments, or hospitality-driven service organizations.

Skills & Qualifications

Strong consulting toolkit: research, analytics, problem-solving, storytelling, and executive communication.

Exceptional operational knowledge across F&B, guest services, service design, and quality management.

Advanced financial acumen, including P&L analysis, forecasting, pricing, and performance modeling.

Skilled at journey mapping, experience design, and translating insights into actionable strategies.

Proficiency in Microsoft Office, project management tools, and industry technology platforms.

Ability to manage multiple workstreams simultaneously in a fast-paced, global environment.

Communication & Interpersonal Skills

Excellent verbal and written communication skills, including executive-level presentations.

Strong stakeholder management abilities with experience navigating complex organizations.

Ability to build trust quickly with client leaders, teams, and partners.

Skilled facilitator, able to lead workshops, discussions, and collaborative sessions.

Personal Attributes

Highly professional, polished, and client-centric.

Strategic thinker with a hands-on, roll-up-your-sleeves approach.

Curious, innovative, and energized by solving complex problems.

Passionate about hospitality, service excellence, and human-centered design.

Team-oriented with a growth mindset and commitment to continuous learning.

Availability & Travel

Ability to travel domestically and internationally as required for client engagements.

Flexibility to support global clients across multiple time zones.

About the Company

4xi Global is a boutique consulting firm built on a simple belief: when you put people at the center, everything works better: businesses grow, experiences improve, and organizations thrive. Founded by industry veterans who spent decades leading major global service and hospitality companies, 4xi was created to bring a fresh, human-focused approach to strategy, transformation, and growth. What started as a small, values-driven partnership has grown into a global collective working across workplaces, education, healthcare, senior living, leisure, and retail - all with one mission: to elevate the Human Experience (HX) in every place people live, learn, work, and play. Today, 4xi helps organizations see their world with new eyes: understanding what clients think, listening to their brands, transforming spaces, modernizing operations, strengthening sustainability, and helping teams learn, grow, and win. The 4xi story is still being written, but its theme remains constant: people first, always.