Client Experience Director, Hospitality & Workplace

Opensity Solutions; New York (NY); On-site; USD 125,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions seeks a Client Relations Director to lead hospitality and workplace experience programs across multiple client sites, driving client satisfaction, retention and growth. You will manage a distributed team of up to 100 professionals, collaborating with senior leaders to translate client needs into scalable, high-impact experience strategies.

This role requires 8–12+ years in client services or operations leadership, a Bachelor's degree, and strong financial acumen to ensure

Qualifications

• Bachelor’s degree in Business Administration, Management, Communications, or related field.
• 8–12+ years of experience in client services, account management, operations, or service delivery leadership roles; experience managing large teams and complex client environments strongly preferred.

Responsibilities

• Provide strategic leadership for hospitality and workplace experience programs across client sites.
• Serve as a senior advisor to clients and internal leadership, translating objectives into scalable, high-performing experience strategies.
• Lead cross-functional collaboration to ensure WPX aligns with broader business priorities.
• Define and communicate KPIs, SLAs, and outcomes to demonstrate value and drive retention.

Skills

Executive presence

Client relationship management

Leadership of large teams

Strategic thinking

Financial acumen

Stakeholder management

Communication and negotiation

Influence cross-functional teams

Education

Bachelor’s degree in Business Administration, Management, Communications, or related field

Tools

CRM systems (e.g., Workday)

Excel

PowerPoint

Workforce management platforms

Job description

Opensity Solutions seeks a Client Relations Director to lead hospitality and workplace experience programs across multiple client sites, driving client satisfaction, retention and growth. You will manage a distributed team of up to 100 professionals, collaborating with senior leaders to translate client needs into scalable, high-impact experience strategies.

This role requires 8–12+ years in client services or operations leadership, a Bachelor's degree, and strong financial acumen to ensure