Workplace Experience Lead

4xi360; Puerto Rico; On-site; USD 90,000 - 140,000; Full time

Job summary

4xi Global is seeking a Workplace Experience Lead to design and steward end-to-end HX across client sites. You will blend hospitality, operations, and employee engagement to create vibrant, people-centric environments.

This role partners with facilities, security, HR, IT, and vendors to deliver seamless service, manage programs, events, and budgets, and drive continuous improvement while reflecting client culture and brand values.

Qualifications

• Bachelor’s degree in Hospitality, Business, Communications, Facilities Management, or related field.
• Minimum 5+ years in workplace experience, hospitality, operations management, corporate services, or guest experience leadership.
• Experience working in premium or Class A environments, corporate campuses, or service-oriented multi-stakeholder settings.
• Strong understanding of workplace operations, hospitality service models, and employee engagement strategies.
• Financial acumen, including budgeting, cost management, and vendor oversight.

Responsibilities

• Lead the development and delivery of workplace experience programs including reception, amenities, food and beverage, events, concierge services, and workplace hospitality.
• Act as the on-site ambassador for the employee and visitor experience, reflecting client culture, brand, and service values.
• Oversee day-to-day workplace operations including front-of-house services, meeting rooms, visitor management, and community engagement.
• Partner with facilities, security, HR, IT, and vendor teams to ensure seamless, integrated service delivery.
• Conduct regular site walk-throughs to evaluate service standards, operational performance, and experience quality.
• Develop programming that builds community—wellness initiatives, social events, and employee engagement experiences.
• Gather and interpret employee and visitor feedback to identify gaps and opportunities for continuous improvement.
• Manage workplace experience budgets, reporting, and service performance metrics.
• Support the transition of new spaces, renovations, or workplace refresh initiatives in collaboration with design and facilities teams.
• Contribute insights, best practices, and innovations to 4xi’s broader advisory work and the 4xi360 Resource Center.

Skills

Operations management

Hospitality mindset

Budgeting

Vendor oversight

Employee engagement

Project management

Communication

Relationship building

Education

Bachelor's degree in Hospitality

Bachelor's degree in Business

Bachelor's degree in Communications

Facilities Management

Tools

Visitor management systems

Room booking systems

FM tools

Communication platforms

Feedback systems

Job description

The Workplace Experience Lead is responsible for creating, managing, and continuously improving the end-to-end workplace experience for employees, visitors, and partners across client sites. This role blends hospitality, operations, employee engagement, and service design to ensure workplaces function as vibrant, productive, people-centered environments. As a key member of the 4xi team, the Workplace Experience Lead partners with clients to elevate Human Experience (HX) through thoughtful programming, seamless operations, strong vendor partnerships, and an unmatched level of service.

Key Responsibilities

• Lead the development and delivery of workplace experience programs including reception, amenities, food and beverage, events, concierge services, and workplace hospitality.
• Act as the on-site ambassador for the employee and visitor experience, ensuring every aspect of the workplace reflects client culture, brand, and service values.
• Oversee day-to-day workplace operations including front-of-house services, meeting rooms, visitor management, and community engagement.
• Partner with facilities, security, foodservice, HR, IT, and vendor teams to ensure seamless, integrated service delivery.
• Conduct regular site walk-throughs to evaluate service standards, operational performance, and experience quality.
• Develop programming that builds community—wellness initiatives, social events, pop-up activations, and employee engagement experiences.
• Gather and interpret employee and visitor feedback to identify gaps and opportunities for continuous improvement.
• Manage workplace experience budgets, reporting, and service performance metrics.
• Support the transition of new spaces, renovations, or workplace refresh initiatives in collaboration with design and facilities teams.
• Contribute insights, best practices, and innovations to 4xi’s broader advisory work and the 4xi360 Resource Center.

Requirements

Education & Professional Background

Bachelor’s degree in Hospitality, Business, Communications, Facilities Management, or related field.

Minimum 5+ years in workplace experience, hospitality, operations management, corporate services, or guest experience leadership.

Experience working in premium or Class A environments, corporate campuses, or service-oriented multi-stakeholder settings.

Skills & Qualifications

Strong understanding of workplace operations, hospitality service models, and employee engagement strategies.

Excellent organizational and project management skills with the ability to manage multiple priorities.

Financial acumen, including experience with budgeting, cost management, and vendor oversight.

Proficiency with workplace technologies: visitor management, room booking, FM tools, communication platforms, and feedback systems.

Demonstrated ability to design and deliver community-building programs and events.

Communication & Interpersonal Skills

Exceptional verbal and written communication skills with an ability to interact confidently with executives, employees, and visitors.

Strong relationship‑building skills; comfortable engaging with diverse teams and stakeholders.

Conflict resolution, negotiation, and service recovery skills with a hospitality mindset.

Personal Attributes

Warm, polished, service-minded presence with a natural ability to create welcoming environments.

Proactive, adaptable, and solutions oriented.

Creative thinker with a passion for elevating the workplace into a place people want to be—not have to be.

High attention to detail and commitment to excellence.

Team player with a growth mindset and enthusiasm for innovation.

Availability & Travel

Ability to be on-site regularly and adjust hours based on workplace needs.

Some travel may be required for training, support, and client initiatives.

About the Company

4xi Global is a boutique consulting firm built on a simple belief: when you put people at the center, everything works better: businesses grow, experiences improve, and organizations thrive. Founded by industry veterans who spent decades leading major global service and hospitality companies, 4xi was created to bring a fresh, human-focused approach to strategy, transformation, and growth. What started as a small, values-driven partnership has grown into a global collective working across workplaces, education, healthcare, senior living, leisure, and retail – all with one mission: to elevate the Human Experience (HX) in every place people live, learn, work, and play.

Today, 4xi helps organizations see their world with new eyes: understanding what clients think, listening to their brands, transforming spaces, modernizing operations, strengthening sustainability, and helping teams learn, grow, and win.

The 4xi story is still being written, but its theme remains constant: people first, always.