Head of US Customer Success & Field Services

ANYbotics; San Francisco (CA); Presencial; USD 150.000 - 230.000; Jornada completa

Descripción de la vacante

ANYbotics is expanding its US post-sales organization. You will lead and grow the US team of customer success and field services, driving deployments from contract through operational autonomy across North America.

You will work cross-functionally with Sales, Product, and Engineering to align customer value, delivery and product feedback, while scaling processes for rapid growth. This senior hands-on role involves travel and direct customer interaction.

Formación

• 5+ years in customer success, field service or technical project delivery in industrial environments.
• 3+ years of people management, preferably leading distributed field teams.
• Track record of multi-site, multi-stakeholder deployments and ownership of outcomes.

Responsabilidades

• Lead and grow the US post-sales team including field engineers.
• Oversee deployment, commissioning, maintenance and support operations in the US.
• Own the US project portfolio with clear plans, budgets, milestones and governance.
• Drive value realization with KPIs and regular performance reviews for customers.
• Collaborate with Sales, Product and Engineering to align delivery with product feedback.
• Standardize processes and tools to scale US delivery in line with global CS org.

Conocimientos

Customer success

Field service

Technical project delivery

Leadership

Stakeholder management

Educación

Engineering degree

Descripción del empleo

ANYbotics is expanding its US post-sales organization. You will lead and grow the US team of customer success and field services, driving deployments from contract through operational autonomy across North America.

You will work cross-functionally with Sales, Product, and Engineering to align customer value, delivery and product feedback, while scaling processes for rapid growth. This senior hands-on role involves travel and direct customer interaction.