Head of Customer Success & Professional Services

ANYbotics; États-Unis; Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

ANYbotics is seeking a Head of Customer Success & Professional Services for the US to lead and grow the US post-sales team. You will guide an established team of 3 field engineers, develop them, and scale as the US business expands.

You will own the delivery of our robotic fleet deployments from contract signing to operational autonomy, working on-site with customers and partnering with Sales, Product and Engineering to align value, delivery and feedback.

Responsabilités

• Lead and grow the US post-sales team of 3 field engineers.
• Own delivery of robotic fleet deployments from contract signature to operational autonomy.
• Collaborate cross-functionally with Sales, Product and Engineering to align customer value, delivery and product feedback.

Description du poste

ANYbotics is a fast-growing tech company dedicated to shaping the future of mobile robotics across multiple industries. Join our highly talented and motivated team of more than 200 people and work on cutting-edge robot technology.

The Opportunity

As a Head of Customer Success & Professional Services for the US, you will lead and grow our US post-sales team. You will take over an established team of 3 field engineers, develop them further and grow the team as our US business expands. You will own the delivery of our robotic fleet deployments across North America, from contract signature to operational autonomy and long-term value.

This is a player-coach role in a growth phase. You will lead key customer projects yourself and work on site with customers, while strengthening the processes, tools and standards that let the team scale. The role is highly cross-functional: you will work closely with Sales, Business Value Consultants, Product and Engineering to align customer value, delivery and product feedback. You will be the senior representative of ANYbotics' delivery organization in the region and the trusted partner for customer stakeholders from site operators to the C-suite.

The Market & Our Technology

ANYbotics brings robotics into industrial environments where safety, uptime and operational reliability matter most. Our customers are large asset operators and service providers using our solution for autonomous inspection and monitoring across sectors including metals, cement, power & utilities, oil & gas and chemicals.

Our offering combines the robot platform, inspection payloads, charging systems, autonomy and software into a complete inspection solution. We have proven both the technology and the customer value through long-term deployments and are now focused on scaling our products and platform globally.