Head of US Customer Success & Onboarding

Nory; New York (NY); Hybrid; USD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Equity

Health, dental, and vision insurance

401k with company match

35 days PTO incl. holidays

Parental leave

Zusammenfassung

Nory is scaling its US presence and is hiring a Head of Customer to own the entire post-sale journey in New York City, with a hybrid work model. You will lead the end-to-end US customer lifecycle, from implementation through adoption, renewal, and expansion, and build a scalable, AI-enabled operating model while guiding a growing post-sale team.

This is a senior, high-impact role within a well-funded, fast-growing AI startup, reporting directly to founders as you help shape North American

Qualifikationen

• Owners end-to-end US customer journey from closed won to expansion and renewal.
• Experience building and running implementations for multi-site operators.
• Proven track record forecasting and improving GRR/NRR and revenue retention.
• Experience integrating AI into post-sale workflows and decisioning.
• Experience managing post-sale teams and developing leadership from ICs to managers.

Aufgaben

• Own the US customer journey end-to-end from acquisition to renewal.
• Design and scale implementation for multi-site hospitality operators.
• Design AI-first post-sale stack including health scoring and renewal prep.
• Lead and develop the US post-sale team, including onboarding player-manager.
• Collaborate with Sales, Product, and UK/I teams to align regions.

Kenntnisse

End-to-end ownership

Implementation

Retention/Expansion

AI in operations

Post-sale leadership

Jobbeschreibung

Nory is scaling its US presence and is hiring a Head of Customer to own the entire post-sale journey in New York City, with a hybrid work model. You will lead the end-to-end US customer lifecycle, from implementation through adoption, renewal, and expansion, and build a scalable, AI-enabled operating model while guiding a growing post-sale team.

This is a senior, high-impact role within a well-funded, fast-growing AI startup, reporting directly to founders as you help shape North American