Head of Transactional Excellence & AI Transformation

Eaton Group; Charlotte (NC); On-site; USD 165,000 - 242,000; Full time

Job summary

Eaton is seeking a Principal Transactional Excellence Leader for the Eaton Transaction System (ETS). This founding, enterprise-level role will drive process excellence across SG&A and transactional functions, leveraging Lean, process mining, and AI-enabled transformation to tighten workflows and improve outcomes.

You will observe how work happens, redesign processes with stakeholders, and deliver measurable business results.

Qualifications

• Bachelor's degree from an accredited institution.
• Minimum 10 years of experience leading process improvement and/or business transformation initiatives.
• Authorized to work in the United States without current or future employer sponsorship.

Responsibilities

• Lead end-to-end process improvement initiatives across corporate and transactional functions.
• Assess current-state processes using observation, stakeholder engagement, process mining, and data analysis to identify waste, variation, rework, and ineffective handoffs.
• Establish process visibility, measurement integrity, and accurate performance baselines; identify previously unmeasured work.
• Drive root-cause resolution by improving upstream process conditions, not downstream symptoms.
• Apply Lean Six Sigma methodologies (DMAIC, DMADV/DFSS) to improve and redesign transactional workflows.
• Perform root-cause analysis, evaluate process capability, validate outcomes, and implement sustainable controls and governance.
• Partner with process owners and Solution Architecture teams to align process, technology, and system capabilities.
• Quantify business impact through improvements in cost, quality, speed, risk, and productivity.
• Coach leaders and teams in continuous improvement disciplines and capability building.

Skills

Process improvement

Business transformation

Lean Six Sigma

Stakeholder leadership

Data analysis

Process mining

RPA/AI automation

ERP basics

Executive influence

Education

Bachelor's degree

Tools

Celonis

ERP knowledge

Job description

Eaton is seeking a Principal Transactional Excellence Leader for the Eaton Transaction System (ETS). This founding, enterprise-level role will drive process excellence across SG&A and transactional functions, leveraging Lean, process mining, and AI-enabled transformation to tighten workflows and improve outcomes.

You will observe how work happens, redesign processes with stakeholders, and deliver measurable business results.