Head of Ticket Sales & Operations - Athletics

University of North Texas - Denton

Denton (TX)

On-site

USD 70,000 - 110,000

Full time

3 days ago

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Job summary

The University of North Texas in Denton seeks a Director of Ticket Services to lead UNT Athletics ticketing operations, drive outbound sales, manage renewals, and oversee ticket workflows for maximum fan engagement.

Qualifications include a Bachelor's degree with three years of related experience; NCAA rules knowledge; and experience with Paciolan and Eloqua. You will train staff and coordinate game-day events to maximize revenue and provide excellent customer service at ticket offices.

Qualifications

Bachelor's degree with three years of related experience.
Knowledge of NCAA rules and regulations.
Experience with Paciolan ticketing system.
Experience with Eloqua platform.

Responsibilities

Oversee all aspects of ticketing operations, including creating and implementing the ticket manifest for assigned primary and secondary sports.
Lead and execute strategic fan and student communications through the Eloqua platform, including email marketing campaigns, text messages, and digital advertising initiatives.
Generate sales leads to maximize ticket sales and revenue opportunities.
Identify new business opportunities for ticket sales and revenue programming.
Assist with coordinating the hiring, training, and supervision of game day staff, ensuring exceptional customer service at ticket office locations. Oversee game day operations and assist patrons with ticket-related issues, including will call, ticket reprints, account inquiries, and season ticket holder support.