Director of Ticket Operations: Revenue & Fan Experience

University of Maryland; College Park (MD); Sur place; USD 70 000 - 80 000; Plein temps

Résumé du poste

University of Maryland is seeking a Director of Ticket Operations to oversee ticket operations for Football, Gymnastics, and Baseball, with primary responsibility for Football. You will guide staff, enhance customer service, and develop strategies for digital ticketing and online sales to boost revenue and attendance.

The role collaborates with Marketing, RevGen, Terrapin Club, and campus partners on pricing and initiatives.

Qualifications

• Bachelor's degree required from an accredited college or university.
• Four (4) years of experience in an athletics or higher education setting.
• Knowledge of intercollegiate athletics administrative structure and responsibilities.
• Strong oral and written communication skills; ability to multitask and manage large projects.

Responsabilités

• Oversee ticket operations for Football, Gymnastics, and Baseball, with primary focus on Football.
• Lead and supervise Ticket Office staff and drive customer service initiatives.
• Manage Football renewals, priority seating, parking, reporting, and digital ticketing.
• Collaborate with Marketing, RevGen, Terrapin Club, and campus partners on pricing to maximize revenue and attendance.

Connaissances

oral and written communication

leadership

customer service

multitask management

Formation

Bachelor's degree

Outils

Microsoft Office

Google Suite

Description du poste

University of Maryland is seeking a Director of Ticket Operations to oversee ticket operations for Football, Gymnastics, and Baseball, with primary responsibility for Football. You will guide staff, enhance customer service, and develop strategies for digital ticketing and online sales to boost revenue and attendance.

The role collaborates with Marketing, RevGen, Terrapin Club, and campus partners on pricing and initiatives.