Director, Ticket Services

University of North Texas System; Denton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of North Texas System in Denton is seeking a Director of Ticket Services to drive outbound and renewal efforts, oversee ticketing operations, and coordinate guest relations.

You will lead email and text communications via the Eloqua platform, manage staff training, and work with athletics departments to maximize revenue while ensuring excellent customer service. This is a full-time role requiring a bachelor’s degree and NCAA rules knowledge.

Qualifications

• Bachelor's degree in a related field required.
• Three years of related experience required.
• Knowledge of NCAA rules and regulations is required.

Responsibilities

• Oversee all aspects of ticketing operations, including manifest creation for primary/secondary sports.
• Lead and execute strategic fan and student communications via Eloqua (email, text, digital campaigns).
• Generate sales leads to maximize ticket sales and revenue opportunities.
• Identify new business opportunities for ticket sales and revenue programming.
• Coordinate hiring, training and supervision of game day staff; oversee game day operations and assist patrons with ticket issues.

Skills

NCAA rules and regulations

Education

Bachelor's degree in related field

Tools

Paciolan ticketing system

Eloqua platform

Job description

Title: Director, Ticket Services

Employee Classification: Athletic Program Director

Campus: University of North Texas

Division: UNT-Athletics

SubDivision-Department: UNT-Athletic Admin

Department: UNT-Athletics-Gen-220000

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and University of North Texas Health Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values at www.UNTSystem.edu.

Department Summary

The University of North Texas competes as a member of the National Collegiate Athletic Association (NCAA) and the American Athletic Conference. North Texas' athletic programs are classified as NCAA Division I, the largest and highest division among all counties and universities. The 46,000 square-foot Athletic Center located off South Bonnie Brae Street is the centerpiece of North Texas athletics. Athletics strives to conduct a competitive athletics program that promotes faculty, staff, student and community affiliation and participation with the North Texas Athletics. Provide facilities which attract the highest level of talent and allow student-athletes to perform at the highest level in practice and during competition.

Position Overview

Responsible for generating ticket sales revenue for North Texas Athletics through proactive outbound sales, new business development, customer relationship management, and season ticket renewals. The position will oversee or support ticket operations for assigned sports, including ticket manifest creation, event setup, and financial reconciliation. Additional responsibilities include overseeing email & text communications to fans, assisting with staff training and development, coordinating athletic department events, supporting customer and VIP engagement, and contributing to the overall sales and operational success of North Texas Athletics.

Minimum Qualifications

Bachelor's degree in in related field and three years of related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Knowledge and understanding of NCAA rules and regulations.

Preferred Qualifications

• Experience with working with Paciolan ticketing system
• Experience with Eloqua platform

Required License/Registration/Certifications

N/A

Job Duties

• Oversee all aspects of ticketing operations, including creating and implementing the ticket manifest for assigned primary and secondary sports.
• Lead and execute strategic fan and student communications through the Eloqua platform, including email marketing campaigns, text messages, and digital advertising initiatives.
• Generate sales leads to maximize ticket sales and revenue opportunities.
• Identify new business opportunities for ticket sales and revenue programming.
• Assist with coordinating the hiring, training and supervision of game day staff, ensuring exceptional customer service at ticket office locations. Oversee game day operations and assist patrons with ticket-related issues, including will call, ticket reprints, account inquiries, and season ticket holder support.

Physical Requirements

• Communicating with others to exchange information.
• Lifting and moving objects up to 100 pounds or more.

Environmental Hazards

• Elevated temperatures.
• Low temperatures.
• Noisy environments.
• Outdoor elements such as precipitation and wind.

Work Schedule

Varies based on season and sport assignments.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit -and takes actions to prevent - discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.