Director of Ticket Sales & Fan Experience

University of North Texas System; Denton (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

The University of North Texas System in Denton is seeking a Director of Ticket Services to drive outbound and renewal efforts, oversee ticketing operations, and coordinate guest relations.

You will lead email and text communications via the Eloqua platform, manage staff training, and work with athletics departments to maximize revenue while ensuring excellent customer service. This is a full-time role requiring a bachelor’s degree and NCAA rules knowledge.

Qualifications

• Bachelor's degree in a related field required.
• Three years of related experience required.
• Knowledge of NCAA rules and regulations is required.

Responsibilities

• Oversee all aspects of ticketing operations, including manifest creation for primary/secondary sports.
• Lead and execute strategic fan and student communications via Eloqua (email, text, digital campaigns).
• Generate sales leads to maximize ticket sales and revenue opportunities.
• Identify new business opportunities for ticket sales and revenue programming.
• Coordinate hiring, training and supervision of game day staff; oversee game day operations and assist patrons with ticket issues.

Skills

NCAA rules and regulations

Education

Bachelor's degree in related field

Tools

Paciolan ticketing system

Eloqua platform

Job description

The University of North Texas System in Denton is seeking a Director of Ticket Services to drive outbound and renewal efforts, oversee ticketing operations, and coordinate guest relations.

You will lead email and text communications via the Eloqua platform, manage staff training, and work with athletics departments to maximize revenue while ensuring excellent customer service. This is a full-time role requiring a bachelor’s degree and NCAA rules knowledge.