Director of Ticket Sales & Operations

University of North Texas

Denton (TX)

On-site

USD 70,000 - 105,000

Full time

2 days ago

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Job summary

University of North Texas is seeking a Director of Ticket Services in Denton to lead ticket sales and operations for multiple sports. You will manage outbound sales, CRM activities, and customer communications while coordinating game day staffing and VIP engagement to maximize revenue and fan experience.

Responsibilities include managing the ticketing lifecycle, implementing campaigns via Eloqua, and leveraging Paciolan for ticketing workflows.

Qualifications

Bachelor's degree in a related field and three years of related experience; or any equivalent combination of education, training and experience.
Knowledge and understanding of NCAA rules and regulations.
Experience with Paciolan ticketing system.
Experience with Eloqua platform.

Responsibilities

Oversee all aspects of ticketing operations, including creating and implementing the ticket manifest for assigned primary and secondary sports.
Lead and execute strategic fan and student communications through the Eloqua platform, including email marketing campaigns, text messages, and digital advertising initiatives.
Generate sales leads to maximize ticket sales and revenue opportunities.
Identify new business opportunities for ticket sales and revenue programming.
Assist with coordinating the hiring, training, and supervision of game day staff, ensuring exceptional customer service at ticket office locations. Oversee game day operations and assist patrons with ticket-related issues, including will call, ticket reprints, account inquiries, and season ticket holder support.