Head of Technical Training & Operational Excellence

CyrusOne; Virginia; On-site; USD 140,000 - 180,000; Full time

Job summary

CyrusOne is seeking a Director of Operations Training to lead strategy, governance, and execution of technical training across data facilities in the Americas. You will own mandatory training programs for the Facility Operations team and drive continuous improvement across the fleet.

The role leads a team of training professionals, establishes standards, and ensures compliance with regulatory requirements while aligning with operations leadership across dispersed sites.

Qualifications

• 8+ years in technical training or related field with leadership responsibility.
• 5+ years leading technical teams and talent development.
• Experience with HVAC and critical electrical systems and BMS/EPMS.
• Experience with power distribution in data centers or critical environments.
• Proven ability to lead large-scale continuous improvement programs.
• Ability to influence senior operations leaders and cross-functional stakeholders.
• Ability to build high-performing teams and scalable programs.
• Strong organizational, planning, time management, and change management.
• Ability to read/generate technical documents, schematics, drawings.

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations.
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness.
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements.
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership.
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement.
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements.
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet.
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements.

Skills

Technical training leadership

Operational excellence

Cross-functional leadership

HVAC systems experience

Electrical systems experience

BMS/EPMS knowledge

Data center power systems

Change management

Project planning

Reading technical docs

Education

Bachelor’s degree in Business, Engineering, or relevant field experience

Job description

CyrusOne is seeking a Director of Operations Training to lead strategy, governance, and execution of technical training across data facilities in the Americas. You will own mandatory training programs for the Facility Operations team and drive continuous improvement across the fleet.

The role leads a team of training professionals, establishes standards, and ensures compliance with regulatory requirements while aligning with operations leadership across dispersed sites.