Director, Operations Training

CyrusOne; San Antonio (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

CyrusOne in the United States is seeking a Director of Operations Training to drive strategy and governance for technical training across data facilities. You will own the development and effectiveness of mandatory training for the Facility Operations team.

The role leads a team of training professionals, sets standards, and ensures compliance with regulatory and company requirements. It emphasizes continuous improvement through audits, drills, and lessons learned across the AMER fleet.

Qualifications

• 8+ years of progressive experience in technical training and operations.
• 5+ years leading technical teams and driving performance.
• Experience with HVAC and critical electrical systems.
• Experience with data center power and BMS/EPMS.

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations.
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness.
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements.
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership.
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement.
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements.
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet.
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements.

Skills

Technical training

Operational excellence

Team leadership

HVAC systems

Electrical systems

BMS/EPMS knowledge

LMS governance

Education

Bachelor's degree in Business/Engineering

Tools

LMS (Learning Management System)

Job description

The Director of Operations Training will lead the strategy, governance, and execution of technical training and continuous improvement practices across CyrusOne data facilities. The role will own the development, implementation, governance, and effectiveness of mandatory technical training requirements for the Facility Operations team, including technician qualification cards, qualified electrical worker training, LOTO, CPR and other technical training, as needed.

The Director of Operations Training will also lead a portfolio of operational excellence and continuous improvement programs across the AMER fleet, including drills on emergency operating procedures, operational site audits and incident lessons learned. This position will lead and develop a team of technical training professionals and establish priorities, standards, and accountability for the function.

Essential Functions

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements

Minimum Requirements

• 8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions, including significant responsibility for developing and leading technical programs
• 5+ years leading technical teams, including experience developing talent, setting functional priorities, and driving performance
• 5+ years experience working directly with HVAC and critical electrical systems and the application of BMS / EPMS to these systems
• Experience with power distribution systems in a data center environment or similar critical systems environment
• Demonstrated experience leading large-scale continuous improvement and operational excellence programs in industrial, data center, or other critical operations environments
• Demonstrated ability to influence senior Operations leaders and cross-functional stakeholders across a geographically dispersed organization
• Proven track record of building high performing teams and establishing scalable programs, standards, and governance
• Advanced organization / project planning, time management, and change management skills across multiple functional groups and departments, with demonstrated ability to lead multiple complex, cross-functional initiatives and establish priorities across a geographically dispersed organization
• Capable of reading and/or generating technical documents, schematics, and drawings

Education

• Bachelor’s degree in Business, Engineering, or relevant field experience

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.