Director of Technical Training & Ops Excellence

CyrusOne; San Antonio (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

CyrusOne in the United States is seeking a Director of Operations Training to drive strategy and governance for technical training across data facilities. You will own the development and effectiveness of mandatory training for the Facility Operations team.

The role leads a team of training professionals, sets standards, and ensures compliance with regulatory and company requirements. It emphasizes continuous improvement through audits, drills, and lessons learned across the AMER fleet.

Qualifications

• 8+ years of progressive experience in technical training and operations.
• 5+ years leading technical teams and driving performance.
• Experience with HVAC and critical electrical systems.
• Experience with data center power and BMS/EPMS.

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations.
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness.
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements.
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership.
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement.
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements.
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet.
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements.

Skills

Technical training

Operational excellence

Team leadership

HVAC systems

Electrical systems

BMS/EPMS knowledge

LMS governance

Education

Bachelor's degree in Business/Engineering

Tools

LMS (Learning Management System)

Job description

CyrusOne in the United States is seeking a Director of Operations Training to drive strategy and governance for technical training across data facilities. You will own the development and effectiveness of mandatory training for the Facility Operations team.

The role leads a team of training professionals, sets standards, and ensures compliance with regulatory and company requirements. It emphasizes continuous improvement through audits, drills, and lessons learned across the AMER fleet.