Director of Technical Training & Operational Excellence

CyrusOne; Chicago (IL); On-site; USD 140,000 - 190,000; Full time

Job summary

CyrusOne seeks a Director of Operations Training to lead strategy, governance, and execution of technical training across its Americas data facilities. You will own training requirements for the Facility Operations team, including technician qualification, LOTO, CPR, and related technical training needs.

You will build and manage a team of training professionals, set standards, governance, and KPI reporting, and drive continuous improvement while ensuring regulatory and company compliance across

Qualifications

• 8+ years in technical training, operations excellence, or related fields with leadership of technical programs.
• 5+ years leading technical teams, with talent development and performance enabling.
• 5+ years experience working with HVAC and critical electrical systems and the application of BMS / EPMS to these systems
• Experience with power distribution systems in a data center environment or similar critical systems environment
• Demonstrated experience leading large-scale continuous improvement and operational excellence programs in industrial, data center, or other critical operations environments
• Demonstrated ability to influence senior Operations leaders and cross-functional stakeholders across a geographically dispersed organization
• Proven track record of building high performing teams and establishing scalable programs, standards, and governance
• Advanced organization / project planning, time management, and change management skills across multiple functional groups and departments, with demonstrated ability to lead multiple complex, cross-functional initiatives and establish priorities across a geographically dispersed organization
• Capable of reading and/or generating technical documents, schematics, and drawings

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements

Skills

Technical training leadership

Team leadership

HVAC knowledge

Electrical systems knowledge

Data center / critical ops

Change management

Cross-functional collaboration

Documentation reading/generation

Education

Bachelor's degree

Job description

CyrusOne seeks a Director of Operations Training to lead strategy, governance, and execution of technical training across its Americas data facilities. You will own training requirements for the Facility Operations team, including technician qualification, LOTO, CPR, and related technical training needs.

You will build and manage a team of training professionals, set standards, governance, and KPI reporting, and drive continuous improvement while ensuring regulatory and company compliance across