Director of Technical Training & Operational Excellence

CyrusOne; Texas; On-site; USD 140,000 - 190,000; Full time

Job summary

CyrusOne is seeking a Director of Operations Training to lead the strategy, governance, and execution of mandatory technical training for the Facility Operations team across data centers. You will own qualification programs, LMS governance, and alignment with regulatory and company requirements, driving measurable improvements.

You will build and lead a team of training professionals, set priorities, standards, and governance across the AMER fleet, and partner with Operations leadership to close

Qualifications

• 8+ years of progressive experience in technical training, critical operations, operational excellence, or related functions.
• 5+ years leading technical teams, including experience developing talent, setting functional priorities, and driving performance.
• 5+ years experience working directly with HVAC and critical electrical systems and the application of BMS / EPMS to these systems.
• Experience with power distribution systems in a data center environment or similar critical systems environment.
• Demonstrated experience leading large-scale continuous improvement and operational excellence programs in industrial, data center, or other critical operations environments.
• Demonstrated ability to influence senior Operations leaders and cross-functional stakeholders across a geographically dispersed organization.
• Proven track record of building high performing teams and establishing scalable programs, standards, and governance.
• Advanced organization / project planning, time management, and change management skills across multiple functional groups and departments, with demonstrated ability to lead multiple complex, cross-functional initiatives and establish priorities across a geographically dispersed organization.
• Capable of reading and/or generating technical documents, schematics, and drawings.

Responsibilities

• Set the technical training strategy and direct the development, implementation, and ongoing effectiveness of training programs across Operations
• Own governance of the technician qualification program, including standards, content, implementation, and ongoing effectiveness
• Establish LMS governance and ensure the system supports Operations training, qualification, compliance, and reporting requirements
• Establish performance measures and reporting across USA sites, identify systemic gaps, and drive corrective actions with Operations leadership
• Lead the fleet-wide emergency preparedness drill program and establish standards for execution, evaluation, and continuous improvement
• Translate incident findings and lessons learned into fleet-wide training, standards, and operational improvements
• Own the operational site audit program, establish evaluation standards, identify trends and risks, and drive adoption of best practices across the fleet
• Establish governance and accountability to ensure Operations training remains compliant with applicable regulatory, legal, and company requirements

Skills

Technical training leadership

Team leadership

HVAC systems

Electrical systems

BMS/EPMS experience

Power distribution in data centers

Operational excellence programs

Cross-functional influence

Education

Bachelor’s degree in Business, Engineering, or relevant field

Job description

CyrusOne is seeking a Director of Operations Training to lead the strategy, governance, and execution of mandatory technical training for the Facility Operations team across data centers. You will own qualification programs, LMS governance, and alignment with regulatory and company requirements, driving measurable improvements.

You will build and lead a team of training professionals, set priorities, standards, and governance across the AMER fleet, and partner with Operations leadership to close