Head of Technical Account Management (TAM) - Security SaaS

Cyberhaven

Lorida (FL)

On-site

USD 150,000 - 185,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of Technical Account Managers responsible for deploying, adopting, and delivering value from Cyberhaven's Agentic Data Security platform. You will hire, coach, and scale the TAM function while collaborating with Product, Engineering, Support, Customer Experience, and Sales.

You will own customer outcomes, guide escalations to Engineering, and participate in executive reviews with strategic accounts.

Qualifications

3+ years of experience managing a team of Technical Account Managers, Support Engineers, Solutions Engineers, or similar staff.
7+ years in customer-facing technical roles.
Track record of hiring, developing, and retaining strong technical people.

Responsibilities

Lead and grow the TAM team: hire, onboard, develop, provide feedback, and run performance reviews.
Define TAM operating model, segmentation, coverage, cadence, and success plans.
Own customer outcomes, review account health, and escalate critical issues with Engineering.
Be the voice of the customer by feeding Product and Engineering with feedback and context.
Collaborate with Customer Experience and Sales on renewals, expansions, and risk mitigation.