Director of Technical Account Management

Cyberhaven; North Carolina; On-site; USD 140,000 - 190,000; Full time

Job summary

Cyberhaven is seeking a Manager, Technical Account Management to build and lead the team responsible for the technical relationship with customers of the Agentic Data Security platform. You will hire, develop, and guide TAMs, define how the TAM function operates, and ensure customers receive a proactive technical partner and value from Cyberhaven.

You will lead cross-functional collaboration with Product, Engineering, Support Engineering, Customer Experience, and Sales to translate customer

Qualifications

• Experience leading technical account management or similar customer-facing teams.
• Proven ability to hire, coach, and develop technical staff.
• Strong track record of building operating models, playbooks, and metrics for TAM/CS teams.

Responsibilities

• Hire, onboard, and develop Technical Account Managers, set expectations and conduct performance reviews.
• Coach TAMs on account strategy, technical troubleshooting, and executive communication.
• Define TAM operating model, engagement cadence, and success plans; establish goals and metrics.
• Own customer outcomes by monitoring health, preventing churn, and guiding renewals and expansions.
• Be the voice of the customer by feeding feedback to Product and Engineering and driving incident follow-ups.

Skills

Leadership

Security SaaS

Endpoint management

Customer facing

Escalation management

Cross-functional collaboration

Tools

SCCM

GPO

Intune

MDM

Windows

macOS

Linux

Google Kubernetes Engine

Job description

Cyberhaven is seeking a Manager, Technical Account Management to build and lead the team responsible for the technical relationship with customers of the Agentic Data Security platform. You will hire, develop, and guide TAMs, define how the TAM function operates, and ensure customers receive a proactive technical partner and value from Cyberhaven.

You will lead cross-functional collaboration with Product, Engineering, Support Engineering, Customer Experience, and Sales to translate customer