Head of Technical Account Management

Cyberhaven; South Carolina; On-site; USD 140,000 - 190,000; Full time

Job summary

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of TAMs responsible for the technical relationship with our customers. You will hire, develop, and set the TAM operating model, ensuring proactive, high-value partnerships from onboarding through renewal.

You will collaborate cross-functionally with Product, Engineering, Support, Customer Experience, and Sales to translate customer insights into product and service improvements.

Qualifications

• 3+ years leading a team of Technical Account Managers or similar staff.
• 7+ years in customer-facing technical roles.
• Proven hiring, development and retention track record.
• Experience building or scaling TAM/CS or Customer Success functions.
• Ability to own customer technical outcomes from implementation to steady-state.
• Excellent verbal and written English communication, including executive audiences.
• Strong organizational and planning skills with multiple priorities.

Responsibilities

• Hire, onboard, and develop Technical Account Managers and related staff.
• Coach TAMs on account strategy, technical troubleshooting, and executive communication.
• Establish TAM operating model, coverage, cadence, and success plans.
• Define team goals and metrics for health, adoption, and satisfaction.
• Coordinate handoffs with Customer Experience and Sales for renewals.
• Own customer outcomes and act as escalation point for critical issues.
• Engage in executive business reviews and build relationships with customers.
• Collect customer feedback and drive product and engineering input.
• Stay current on security trends (SIEM, SOAR, UEBA) and related technologies.

Skills

Technical leadership

Customer-focused

Executive communication

Team management

Strategic planning

Tools

SIEM

SOAR

UEBA

Job description

Cyberhaven is seeking a Manager, Technical Account Management to build and lead a team of TAMs responsible for the technical relationship with our customers. You will hire, develop, and set the TAM operating model, ensuring proactive, high-value partnerships from onboarding through renewal.

You will collaborate cross-functionally with Product, Engineering, Support, Customer Experience, and Sales to translate customer insights into product and service improvements.