Head of Technical Account Management

Cyberhaven; Clayton (NC); On-site; USD 140,000 - 190,000; Full time

Job summary

Cyberhaven is hiring a Manager, Technical Account Management to build and lead a team that owns the technical relationship with customers, from onboarding through renewal. You will hire, coach, and scale TAMs, define operating models, and ensure proactive technical partnerships across Product, Engineering, Support, CX, and Sales.

You will shape how TAMs engage with accounts, set goals, and drive customer outcomes, including risk mitigation and expansions, while staying aligned with security best

Qualifications

• Experience leading a Technical Account Management or similar customer-facing technical team.
• Proven ability to own customer technical outcomes from onboarding to renewal.
• Hands-on background deploying and supporting security/SaaS endpoint agent tech.

Responsibilities

• Lead and grow the TAM team, set expectations, and drive career development.
• Define TAM operating model, metrics, playbooks, and handoffs with CX and Sales.
• Own customer outcomes and act as escalation point for critical issues with Engineering.
• Be the voice of the customer, gather feedback, and drive product/engineering improvements.
• Engage in executive reviews and cross-functional collaboration to secure renewals and expansions.

Skills

Technical leadership

Security SaaS

Customer management

Escalation handling

Cross-functional collaboration

SaaS operations

Endpoint management

English communication

Tools

SCCM

GPO

Intune

MDM

Kubernetes

Job description

Cyberhaven is hiring a Manager, Technical Account Management to build and lead a team that owns the technical relationship with customers, from onboarding through renewal. You will hire, coach, and scale TAMs, define operating models, and ensure proactive technical partnerships across Product, Engineering, Support, CX, and Sales.

You will shape how TAMs engage with accounts, set goals, and drive customer outcomes, including risk mitigation and expansions, while staying aligned with security best