Head of Tech Learning & User Experience

Foleyhoag

Boston (MA)

On-site

USD 117,000 - 146,000

Full time

13 days ago

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Job summary

Foley Hoag is seeking a Learning and User Experience Manager in Boston to lead technology learning, user experience, adoption, and change management initiatives. You will guide the Learning and User Experience team, collaborating with IT leadership to promote new technologies and maximize productivity across offices.

You will champion a user-centric approach, delivering training, communications, and engagement programs.

Qualifications

Bachelor’s degree or equivalent combination of education and experience.
5+ years in technology training, learning and development, or related field within a law firm or professional services.
Experience managing teams and supporting users across a multi-office environment.
Strong knowledge of Microsoft 365, iManage, OpenText and other enterprise apps.
Experience delivering instructor-led, virtual, self-service, and e-learning programs.
Proven ability to drive technology adoption and user engagement, change management.

Responsibilities

Collaborate with HR Professional Development and Senior Manager to develop onboarding training for Legal Admin Assistants and Paralegals.
Build partnerships across IT and business units to identify opportunities for better tech enablement and user experience.
Lead and design training programs, resources, communications, and adoption initiatives.
Oversee the Learning and User Experience team with consistent, high-quality training and support.
Partner with IT leadership on technology implementations, ensuring training and change activities are included in project plans.
Evaluate user satisfaction and adoption metrics to improve the end-user experience and efficiency.
Publish user-focused communications and learning resources to promote productivity and best practices.
Develop metrics to measure training effectiveness and business impact.
Monitor ServiceNow trends to identify training and process improvements.
Promote security awareness and a user-centered approach across IT services.
Travel to other offices as needed for operations and collaboration.
Stay current on trends and technologies to suggest improvements.