Information Technology Training Manager

Franklin Fitch; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Lifestyle Spending Account: $150/month for wellness, travel, and more

Job summary

A professional services firm in Boston seeks an IT Training Manager to lead the onboarding, training, and continuous education of staff. This hybrid role involves designing and delivering training programs, facilitating live and virtual learning experiences, and supporting new software rollouts. Candidates should have 7–10 years in software training, a strong technical understanding of business applications, and excellent communication skills. This position offers a collaborative environment and direct access to leadership.

Qualifications

• 7–10 years in software training, instructional design, or end-user support.
• Legal or professional services background preferred.
• Strong technical understanding of business/legal applications.

Responsibilities

• Design and deliver firmwide training programs.
• Support new software rollouts.
• Conduct new hire onboarding and role-based training.
• Build and maintain training materials and documentation.

Skills

Software training

Instructional design

End-user support

Communication skills

Organizational skills

Tools

NetDocs

DMS

Job description

IT Training Manager | Boston, MA - Hybrid (4 Days On-Site) | $110,000 - $150,000

A long-established Boston-based professional services firm is seeking a hands-on Learning & Development Manager to lead onboarding, training, and continuous education across the organization. This is a high-impact role in a lean, collaborative environment—ideal for someone who thrives on ownership, visibility, and direct engagement with end-users.

About the Role

You’ll design and deliver firmwide training programs, support new software rollouts, and ensure a seamless experience for attorneys and staff. Responsibilities include:

• New hire onboarding and role‑based training
• Live, virtual, and self‑paced learning experiences
• Software/application training (e.g., NetDocs, DMS)
• Beta testing and UAT coordination
• Building and maintaining training materials and documentation

What We’re Looking For

• 7–10 years in software training, instructional design, or end‑user support
• Legal or professional services background preferred
• Strong technical understanding of business/legal applications
• Excellent communication and facilitation skills
• Organized, proactive, and emotionally intelligent
• Willing to be on‑site in Boston 5 days/week (with future flexibility)
• Able to travel to a satellite NH office 2–3 times/year

Why This Role

• Join a firm with over 160 years of stability and reputation
• Be the first point of contact for new hires—shape their journey
• Make the role your own in a high‑trust, low‑hierarchy culture
• Enjoy a collaborative team and direct access to leadership
• Lifestyle Spending Account: $150/month for wellness, travel, and more

The firm are looking to begin interviews this week, feel free to reach out below to discuss further.