Head of Learning Technology & Operations

Boston Scientific Gruppe; Marlborough (MA); Hybrid; USD 131,700 - 250,200; Full time

Job summary

Boston Scientific in Marlborough, MA seeks a Group Manager, Learning Technology & Operations to lead digital learning platforms, onboarding, and training operations for Endoscopy Sales Training. The role emphasizes scalable, AI-enabled learning solutions and measurable business impact.

You will manage a blended team across LMS/ALM administration, multimedia production, and vendor management, partnering with clinical and sales stakeholders to improve learner experience and field readiness.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 3-5+ years managing learning technology, training operations, or related programs.
• Prior people manager experience with blended or cross-functional teams.
• Experience with LMS/ALM platforms, digital learning tools, multimedia production workflows, and project management practices.
• Strong ability to manage vendors, budgets, contracts, software renewals, and stakeholder expectations.

Responsibilities

• Lead the strategy, implementation, adoption, and sustainment of learning technology platforms and digital tools that support Sales Training priorities.
• Manage a team responsible for learning technology, LMS/ALM administration, multimedia production, creative services, and onboarding administration.
• Partner with Sales Training leaders, Instructional Designers, Marketing, IT, Procurement, Legal, Regulatory, Finance, HR, and external vendors to deliver integrated training solutions.
• Oversee multimedia and digital learning asset development, ensuring content is engaging, accessible, brand-aligned, compliant, and connected to training objectives.
• Drive project planning and execution for complex training technology initiatives, including timelines, scope, stakeholder alignment, communication, risk management, and success metrics.
• Manage vendor relationships, platform contracts, software renewals, licensing, budgets, and business cases in partnership with internal stakeholders.
• Establish consistent onboarding administration processes, service expectations, reporting, and operational support models to improve the new hire experience.
• Measure platform utilization, learner experience, process effectiveness, and business impact to inform future investment and continuous improvement decisions.

Skills

LMS/ALM platforms

Digital learning tools

Multimedia production

Vendor management

Project management

People management

Education

Bachelor's degree

Advanced degree preferred

Tools

Adobe Learning Manager

Power BI

Salesforce

SAP

Job description

Boston Scientific in Marlborough, MA seeks a Group Manager, Learning Technology & Operations to lead digital learning platforms, onboarding, and training operations for Endoscopy Sales Training. The role emphasizes scalable, AI-enabled learning solutions and measurable business impact.

You will manage a blended team across LMS/ALM administration, multimedia production, and vendor management, partnering with clinical and sales stakeholders to improve learner experience and field readiness.