User Experience & Tech Learning Leader

Foley Hoag LLP; New York (NY); On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

No perks listed

Job summary

Foley Hoag LLP seeks a Learning and User Experience Manager to lead technology learning, adoption, and change management across the firm. You will guide the Learning and User Experience team, partner with IT leadership, and advance training initiatives to maximize technology value and user satisfaction.

You will design curricula, promote adoption, and drive continuous improvement while engaging with stakeholders across multiple offices to support productivity and operational effectiveness.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.
• 5+ years of experience in technology training, user enablement, learning and development, or a related field within a law firm or professional services environment.
• Experience managing teams and supporting users across a multi-office environment.
• Strong knowledge of Microsoft 365, document management systems (iManage, OpenText), and other enterprise business applications.
• Experience designing and delivering instructor-led, virtual, self-service, and e-learning training programs.
• Demonstrated ability to drive technology adoption, user engagement, change management and continuous improvement initiatives.
• Experience measuring and analyzing training effectiveness, technology utilization, user adoption and customer satisfaction metrics.
• Strong communication, presentation, stakeholder management and relationship-building skills.
• Ability to troubleshoot technology issues, understand user needs and translate technical concepts into effective learning support solutions.
• Detail-oriented, organized and able to work effectively with all levels of the organization and external vendors.

Responsibilities

• Collaborate with HR PD team and Senior Manager to develop curriculum for Legal Admin Assistants and Paralegals.
• Develop and maintain partnerships across IT and business units to improve technology enablement and user experience.
• Lead and design, deliver, and improve training programs, resources, communications and adoption initiatives.
• Oversee the Learning and User Experience team with high-quality training and support.
• Partner with IT leadership, PMO and project teams on trainings and change management in project plans.
• Evaluate user satisfaction, adoption trends, and use metrics to drive improvements.
• Publish user-focused communications and learning resources to boost productivity.
• Develop metrics that measure training effectiveness and business impact.
• Monitor ServiceNow trends and user feedback to identify opportunities.
• Promote security awareness and best practices to users across the firm.

Skills

Technology training

User enablement

Learning & development

Team leadership

Change management

Communication

Stakeholder management

Troubleshooting tech issues

Education

Bachelor's Degree or equivalent

Tools

Microsoft 365

iManage

OpenText

Job description

Foley Hoag LLP seeks a Learning and User Experience Manager to lead technology learning, adoption, and change management across the firm. You will guide the Learning and User Experience team, partner with IT leadership, and advance training initiatives to maximize technology value and user satisfaction.

You will design curricula, promote adoption, and drive continuous improvement while engaging with stakeholders across multiple offices to support productivity and operational effectiveness.