Head of Solutions

Harnham; San Francisco (CA); On-site; USD 250,000 - 350,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A rapidly growing startup is hiring a Head of Solutions Engineering in San Francisco. This role involves leading customer success, actively engaging with customers, and ensuring successful onboarding and implementation of AI-powered voice solutions. The ideal candidate boasts extensive experience in customer-facing roles, technical depth in AI technologies, and a commitment to enhancing the customer experience while leading the Success team.

Qualifications

• 7+ years of experience in roles like customer success, solutions engineering, or software development.
• Experience working on AI or machine learning products.
• Ability to craft effective prompts and apply LLMs to business problems.
• Customer-obsessed, detail-oriented, and comfortable in fast-paced environments.

Responsibilities

• Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
• Lead check-ins and technical workshops with customer project leads.
• Build and iterate on conversational pathways to ensure ROI and usability.
• Collaborate cross-functionally with sales, product, and engineering to improve product fit.

Skills

Customer Success

Solutions Engineering

Technical Problem-Solving

Team Leadership

AI or Machine Learning Knowledge

Job description

This range is provided by Harnham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$250,000.00/yr - $350,000.00/yr

Direct message the job poster from Harnham

Senior Recruitment Consultant (Phoenix) at Harnham

HEAD OF SOLUTIONS ENGINEERING

SAN FRANCISCO, BAY AREA

ONSITE

$250,000 - $350,000 BASE + BENEFITS

COMPANY

This rapidly growing start-up develops AI-powered voice agents that manage sales, appointment scheduling, and customer service calls. Their technology is designed to sound natural and operate 24/7, helping businesses save time and enhance customer interactions. Supporting multiple languages and industries, the company is quickly establishing itself as a leader in automated conversational solutions.

THE ROLE

We’re looking for a Head of Success to lead and scale our customer success, onboarding, and solutions engineering functions. You’ll own the end-to-end customer experience after the deal closes — from onboarding to implementation to long-term adoption. This role is a mix of technical problem-solving, team leadership, and enterprise customer management.

You'll also serve as the voice of the customer internally, helping the product and engineering teams continually improve the platform based on real-world usage.

ROLE RESPONSIBILITIES

• Own onboarding for enterprise customers, guiding setup, integrations, and prompt engineering.
• Lead weekly check-ins and technical workshops with customer project leads and engineering teams.
• Build and iterate on conversational pathways with and for customers to ensure ROI and usability.
• Jump into whatever is needed. Your mission is to make sure customers are successful, always.
• Collaborate cross-functionally with sales, product, and engineering to improve product fit and delivery.
• Spend significant time on customer calls, supporting pre-sales conversations, and providing post-sales technical depth.
• Build and scale the Success team, including hiring customer engineers and support leads.

QUALIFICATIONS

• You bring 7+ years of experience across roles like customer success, solutions engineering, or software development, with at least 3 years spent directly supporting customers in a technical capacity.
• You’ve worked on AI or machine learning products, know how to craft effective prompts, and can apply LLMs to real-world business problems.
• You’re confident working across the stack — whether it's building APIs, fine-tuning prompts, or hooking into third-party platforms.
• You’re customer-obsessed, detail-oriented, and thrive on clearing roadblocks to keep things moving.
• You’re comfortable in fast-moving, ambiguous environments, especially in startups or scaling teams.
• You’re flexible on hours — you know customer needs don’t always fit into a standard 9-to-5.

NICE TO HAVE

• Hands-on experience rolling out enterprise AI or LLM-powered solutions in real customer environments
• Background in leading onboarding, implementation, or solution engineering teams
• Familiarity with voice AI, automation platforms, or systems that blend conversational UX with back-end integrations

If you’re a proven customer and solutions leader who knows how to turn AI into real business value — let's connect!

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Customer Service, and Engineering

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Harnham by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

Get notified about new Head of Solutions jobs in San Francisco Bay Area.

Head of Strategic Talent Solutions, MSP & Growth

Head of Solution Engineering, Enterprise

San Rafael, CA $176,000.00-$242,000.00 1 week ago

San Francisco, CA $250,000.00-$400,000.00 3 days ago

Head of Data Solutions + Implementations

San Jose, CA $200,000.00-$225,000.00 12 hours ago

Senior Director, Productivity SaaS Delivery

San Francisco, CA $167,025.00-$267,240.00 3 weeks ago

Senior Director, Technical Product Management

Head of Engineering - Technology, Media, Telecom

San Jose, CA $220,000.00-$270,000.00 6 days ago

Sr. Director, Global Industry Solution Design & Performance

Director, Digital Innovation and Operations

San Francisco, CA $152,500.00-$202,000.00 1 month ago

Senior Director, Real Time Operations (RTO) SaaS Delivery

San Francisco, CA $167,025.00-$267,240.00 3 weeks ago

Director of Product Management, AI Infrastructure Services

Redwood City, CA $200,000.00-$280,000.00 1 week ago

South San Francisco, CA $190,000.00-$250,000.00 4 months ago

Sr. Director of Product Management, Growth

San Francisco, CA $230,000.00-$325,000.00 4 days ago

VP or Sr Director of Digital Product Management

Corte Madera, CA $200,000.00-$340,000.00 3 days ago

Director, Digital Innovation and Operations

San Francisco, CA $152,500.00-$202,000.00 1 month ago

San Leandro, CA $173,000.00-$215,000.00 3 days ago

San Francisco, CA $190,000.00-$220,000.00 4 days ago

San Francisco, CA $116,662.00-$155,550.00 1 month ago

Senior Director, Product Transformation & Enablement

San Francisco, CA $218,300.00-$300,100.00 3 months ago

Head of Developer Experience and Community

San Jose, CA $201,100.00-$429,100.00 2 weeks ago

San Francisco, CA $201,100.00-$429,100.00 2 weeks ago

Sr Principal Product Director, Go-To-Market (GTM) & CX Products

Vice President of Product Line Management of Cloud Components

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.