Director, IT Support

Jobright.ai; San Francisco (CA); On-site; USD 215,000 - 235,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A career platform is seeking a Director of IT Support to lead their IT Support Team in San Francisco. This role involves managing operations, developing processes, and mentoring team members. The ideal candidate has a strong background in IT service management and is able to facilitate resolutions for various technical issues.

Qualifications

• Minimum of five years of experience in managing technical service operations and a support team.
• Ability to help employees solve hardware and software problems with Apple and Microsoft products.
• Demonstrated ability to lead a team effectively.

Responsibilities

• Manage IT Support Team, including hiring and performance management.
• Establish metrics and monitor service levels.
• Oversee inventory management of hardware and software.

Skills

Team Management

IT Operations Management

Budgeting

Communication Skills

Education

Bachelor's Degree in IT or related field

Five years of experience

Tools

Google Workspace

Okta

Zoom

Microsoft products

Job description

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Jobright is an AI-powered career platform that helps job seekers discover the top opportunities in the US. We are NOT a staffing agency. Jobright does not hire directly for these positions. We connect you with verified openings from employers you can trust.

Job Summary:

Chime is a financial technology company dedicated to helping individuals achieve financial progress. The Director of IT Support will lead a collaborative IT Support Team, focusing on delivering excellent service and managing IT operations, while also mentoring team members and developing effective processes and metrics.

Responsibilities:

• Manage the IT Support Team across our U.S. offices; including hiring, performance management, and career development

• Establish metrics, monitor service level and response times, and prioritize team activities as needed

• Design, develop, implement and coordinate IT systems, policies, and procedures.

• Develop and document new or improved support and operations processes

• Oversee the management and inventory of hardware and software purchasing (including new employee onboarding technology setup)

• Partner and strategize with cross-functional teams to support office builds, asset management and manage department budget

• Support Chime employees in resolving problems with IT, AV, and Network systems

• Willingness to jump in and help out with support issues as needed

Qualifications:

Required:

• Minimum of five years of experience in managing technical service operations and a support team

• Experience with purchasing, inventory management, and budgeting

• Sound knowledge of information and communications technology

• Experience with automating the resolution of IT issues and managing teams who want to find the root cause of every issue

• Ability to help Chime employees solve hardware and software problems with Apple and Microsoft products, including AV, laptops, and printers

• Comprehensive knowledge of SaaS suite including Google Workspace, Okta, Zoom, Slack, Jamf, Intune, and Atlasian

• Demonstrated ability to be a great leader for IT Support Team

• Strong verbal and written communication skills

• A positive, service-oriented attitude

• Willingness to travel (up to 10%) to collaborate with team members and business partners in other Chime office locations

Company:

Chime is a financial technology company that offers mobile banking services. Founded in 2012, the company is headquartered in San Francisco, California, USA, with a team of 1001-5000 employees. The company is currently Public Company. Chime has a track record of offering H1B sponsorships.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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