Head of Social: Strategy, Content & Community

Square; San Francisco (CA); Híbrido; USD 184.000 - 245.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Medical insurance

Flexible time off

Retirement savings plans

Modern family planning

Descripción de la vacante

Square is seeking a Head of Social to own the organic and owned social channel within Brand Strategy & Marketing. You’ll define strategy, audience, and success metrics, and lead the content calendar with a focus on brand perception.

You’ll collaborate with Brand Lead, creative teams, and partnerships to ensure social content aligns with campaigns. You’ll drive community management, monitor social signals, and translate insights into actionable recommendations.

Formación

• 8+ years of related experience with a Bachelor’s degree, or equivalent.
• Exceptional communication skills: craft clear strategy and brand voice.
• Deep understanding of audiences, their references and conversations.
• Strong judgment on trends and brand relevance.
• Ability to move quickly, decide, and publish with minimal process.
• Balance strategy and execution for channel strategy and posting.
• Proven collaboration with brand leads, creative partners, partnerships, and paid teams.

Responsabilidades

• Set the social strategy for Square and connect it to brand positioning.
• Define audience and success metrics; establish channel KPIs and rationale.
• Own the social content calendar; plan campaigns and always-on content.
• Coordinate with partnerships, Brand Lead, and other teams for channel fit and requests.
• Partner with paid social and media teams to reinforce organic and paid efforts.
• Shape creators and influencers engagement; brief and vet partners.
• Take content from idea to publication with the creative team.
• Own community management and maintain a consistent brand voice.
• Turn social listening into actionable readouts and recommendations.
• Monitor trends and opportunities; act where relevant to Square’s positioning.
• Support crisis and issues management with timely channel responses.
• Be accountable for channel performance, brand perception, content quality and cross-team collaboration.

Conocimientos

Executive-level communication

Audience insight

Trend judgment

Decisive action

Strategy & execution

Partnerships

Social channel ownership

Educación

Bachelor's degree or higher

Herramientas

Sprinklr

Descripción del empleo

Square is seeking a Head of Social to own the organic and owned social channel within Brand Strategy & Marketing. You’ll define strategy, audience, and success metrics, and lead the content calendar with a focus on brand perception.

You’ll collaborate with Brand Lead, creative teams, and partnerships to ensure social content aligns with campaigns. You’ll drive community management, monitor social signals, and translate insights into actionable recommendations.