Head of Service Order Excellence & Team Growth

Numotion; West Valley City (UT); Vor Ort; USD 65.000 - 85.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401k

Life insurance

Zusammenfassung

Numotion is seeking a Director of Service Order Processing to lead service-coordination teams across multiple locations in the United States. The role emphasizes timely repair-order processing, coaching staff, and ensuring top-tier customer service and satisfaction.

The position requires a bachelor's degree, 5+ years of operational experience, and 2+ years of supervisory leadership. Expect collaboration across departments, process improvements, and a focus on achieving service excellence with

Qualifikationen

• Bachelor’s degree in a related field or an equivalent combination of education and related experience may be considered.
• Minimum of five years of operational work experience and/or training.
• Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.

Aufgaben

• Lead and direct the service order processing team in providing repair services to customers, ensuring a high level of customer satisfaction and retention.
• Provide direct coaching (performance and career) routinely.
• Work cross functionally to coordinate service technician’s activities, including optimization of scheduling and routing to ensure quality and timely provision of service and repair.
• Address and resolve escalations in the timeframes outlined in procedures.
• Direct quality and timely assistance for customers with service & repair requests (including fielding phone calls, entering, and maintaining accurate data in order processing system, scheduling appointments).
• Work with the team to increase customer satisfaction and improve turnaround times.
• Review incoming and outgoing phone calls for quality with intent to improve customer-service skills (active listening, empathy, patience, etc.).
• Lead and implement Numotion Service & Repair best practices and drive universal service and repair processes within the territory.
• Perform other related duties as assigned.
• Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission.
• Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal regulations.
• Provide excellent customer service for all internal and external customers of the operations at all times. Provide solutions for customer concerns and continually focus on customer service as our top priority.

Kenntnisse

Leadership

Communication

Problem-solving

Interpersonal skills

Ausbildung

Bachelor's degree or equivalent

Tools

MS Word

MS Excel

PowerPoint

Outlook

Jobbeschreibung

Numotion is seeking a Director of Service Order Processing to lead service-coordination teams across multiple locations in the United States. The role emphasizes timely repair-order processing, coaching staff, and ensuring top-tier customer service and satisfaction.

The position requires a bachelor's degree, 5+ years of operational experience, and 2+ years of supervisory leadership. Expect collaboration across departments, process improvements, and a focus on achieving service excellence with