Director, Service Order Excellence & Customer Care

Numotion; Scott City (MO); Presencial; USD 90.000 - 130.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401k plan

Life insurance

Descripción de la vacante

Numotion is seeking a Director of Service Order Processing to manage a multi-location team delivering repair services and superior customer support. The role focuses on coaching, process optimization, and driving timely service execution.

You will collaborate across departments to resolve escalations and ensure data integrity in our order systems. You will guide the team in improving customer satisfaction, service turnaround times, and adherence to leadership principles and compliance.

Formación

• Bachelor’s degree or equivalent combination of education and related experience.
• Minimum of five years of operational work experience and/or training.
• Minimum of two years of supervisory experience, including leading, mentoring and/or coaching.

Responsabilidades

• Lead and direct the service order processing team to provide repair services and maintain high customer satisfaction.
• Provide direct coaching on performance and career development.
• Coordinate service technicians’ activities, scheduling and routing for timely service delivery.
• Resolve escalations in partnership with other departments within defined timeframes.
• Maintain accurate data in order processing systems and scheduling appointments.
• Drive continuous improvement of customer service and turnaround times.
• Uphold Numotion Leadership Principles and confidentiality policies.

Conocimientos

Leadership

Supervisory experience

Customer service

Communication skills

Educación

Bachelor's degree

Herramientas

MS Office

Descripción del empleo

Numotion is seeking a Director of Service Order Processing to manage a multi-location team delivering repair services and superior customer support. The role focuses on coaching, process optimization, and driving timely service execution.

You will collaborate across departments to resolve escalations and ensure data integrity in our order systems. You will guide the team in improving customer satisfaction, service turnaround times, and adherence to leadership principles and compliance.