Enterprise Telecom Service Delivery Lead

T-Mobile US Inc.; City of Niagara Falls (NY); On-site; USD 95,000 - 172,000; Full time

Job summary

T-Mobile US Inc. is seeking a Service Delivery Manager - STR/ENT to oversee day-to-day B2B service deliveries for large customers, ensuring performance aligns with financial and operational standards.

You will coordinate deployment and activation of telecom products, while proactively managing risks to maintain service stability and customer confidence. The role requires cross-functional collaboration with internal teams, vendors, and customer stakeholders to ensure seamless execution and a

Qualifications

• Bachelor's Degree Business Administration, Information Technology, Telecommunications, or Related Field (Required)
• Master's/Advanced Degree Business Administration, Project Management, or Related Field (Preferred)
• 4-7 years Managing complex B2B service delivery projects for large enterprise customers (Required)
• 4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers (Required)
• 2-4 years Identifying, assessing, and escalating operational risks in service delivery environments (Required)
• Project management ability to plan, coordinate, and execute complex B2B service deliveries (Required)
• Telecommunications knowledge of wireless and telecom industry products and delivery processes (Required)
• Risk management to safeguard service stability (Required)
• Cross-functional relationships to ensure seamless execution (Required)
• Customer service commitment to satisfaction (Required)
• Communication skills (Required)
• Attention to detail in delivery processes (Required)
• Strategic thinking for operational excellence (Required)
• Process improvement to enhance delivery practices (Required)

Responsibilities

• Oversees day-to-day execution of complex B2B service deliveries for large customers.
• Manages deployment and activation of telecommunications products and services with disciplined coordination.
• Identifies and escalates execution risks to safeguard service stability and customer confidence.
• Collaborates with internal teams, vendors, and customer stakeholders for seamless execution.
• Implements structured delivery practices to contribute to reliability and excellence.
• Monitors and reports delivery metrics aligning with standards and customer expectations.
• Supports continuous improvement by analyzing outcomes and recommending enhancements.

Skills

Project management

Telecommunications

Risk management

Cross functional relationships

Customer service

Communication

Attention to detail

Strategic thinking

Process improvement

Education

Bachelor's degree

Master's degree (preferred)

4-7 years B2B service delivery experience

2-4 years risk escalation experience

Job description

T-Mobile US Inc. is seeking a Service Delivery Manager - STR/ENT to oversee day-to-day B2B service deliveries for large customers, ensuring performance aligns with financial and operational standards.

You will coordinate deployment and activation of telecom products, while proactively managing risks to maintain service stability and customer confidence. The role requires cross-functional collaboration with internal teams, vendors, and customer stakeholders to ensure seamless execution and a