B2B Service Delivery Lead – Telecom Excellence

T-Mobile US Inc.; Littleton (NJ); On-site; USD 95,000 - 172,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company matches

Employee stock grants and stock-purch.

Paid time off and holidays

Job summary

T-Mobile US Inc. is seeking a Service Delivery Manager - STR/ENT to oversee day-to-day B2B service deliveries for large customers, ensuring performance meets financial and operational standards.

You will coordinate deployment and activation of telecom products, identify risks, and collaborate with internal teams, vendors, and customers to ensure seamless execution and smooth handoffs to support teams.

Qualifications

• Bachelor's Degree in Business Administration, Information Technology, Telecommunications, or Related Field (Required)
• Master's/Advanced Degree in Business Administration, Project Management, or Related Field (Preferred)
• 4-7 years managing complex B2B service delivery projects for large enterprise customers (Required)
• 4-7 years leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers (Required)
• 2-4 years identifying, assessing, and escalating operational risks in service delivery environments (Required)

Responsibilities

• Oversee day-to-day execution of complex B2B service deliveries for large customers.
• Manage deployment and activation of telecommunications products and services.
• Identify and escalate execution risks to safeguard service stability.
• Collaborate with internal teams, vendors, and customer stakeholders.
• Implement structured delivery practices for reliability and excellence.
• Monitor and report delivery metrics aligned to standards.
• Support continuous improvement by analyzing outcomes and recommending changes.

Skills

Project Management

Telecommunications

Risk Management

Cross-Functional Relationships

Customer Service

Communication

Attention To Detail

Strategic Thinking

Process Improvement

Education

Bachelor's degree (Business Administration, IT, Telecom)

Master's degree (MBA or related)

Job description

T-Mobile US Inc. is seeking a Service Delivery Manager - STR/ENT to oversee day-to-day B2B service deliveries for large customers, ensuring performance meets financial and operational standards.

You will coordinate deployment and activation of telecom products, identify risks, and collaborate with internal teams, vendors, and customers to ensure seamless execution and smooth handoffs to support teams.